Mandarin Language Customer Support Associate

3 weeks ago

Davao del Sur Philippines Buscojobs Full time

Overview

Multiple postings for Customer Service Representative roles located in Clark/Pampanga, Philippines. Roles target both fresh graduates and experienced applicants with virtual and onsite options. Applications generally use a quick or virtual process with some postings noting no final interview and fast hiring timelines. This description consolidates the responsibilities, qualifications, and benefits found across the postings without adding new requirements.

Responsibilities
  • Handle customer inquiries via phone, email, or chat in a professional manner
  • Provide accurate information and solutions to client concerns
  • Maintain customer records and update systems as required
  • Process orders, schedule appointments, handle returns, and assist with service-related needs
  • Collaborate with team members to ensure high-quality customer experience
  • Follow up to ensure issues are fully resolved
Qualifications
  • Open to High School, SHS, College Undergrad, and College Graduates
  • No BPO experience required (6 months+ is a plus)
  • Good verbal and written communication skills
  • Willing to work onsite in Clark or Pampanga, or in some postings, onsite is required
  • Able to work shifting schedules; night differential where offered
  • Positive attitude and willingness to learn
  • Basic computer skills and ability to navigate multiple systems
Job Details
  • Job Type: Full-time
  • Location: Clark/Pampanga (various postings)
  • Salary and benefits vary by posting; examples include ranges up to Php 27,000 per month, with sign-on bonuses and incentives where stated
  • Onsite and virtual processing available in different postings; some specify no final interview
  • HMO, government-mandated benefits, and paid training are commonly offered
How to Apply

Apply through the posting or the company’s website as indicated. Some postings invite direct inquiries via messaging channels; others specify a virtual application process.

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