Customer Care Specialist Start Date: 10Th October

2 weeks ago

Metro Manila Philippines Buscojobs Full time

Associate, Customer Relations - Philippines Based Role

1631 Taguig, National Capital Region Black Pearl Consult

Posted 551 days ago

Job Description

Permanent

About the Role

A leading developer in the Philippines is seeking a passionate and customer-centric Associate, Customer Relations to join their growing team. In this role, you will be the primary point of contact for homeowners (vecinos) and play a vital role in building strong relationships, ensuring their satisfaction, and resolving any concerns they may have.

Responsibilities

  • Account Management: Be the main point of contact for vecinos, fostering open communication to build trust and long-term relationships.
  • Address vecino inquiries, requests, and complaints through various channels, including email, phone, and in-person meetings.
  • Manage accounts from turnover of CTS to final delivery of property title in vecino's name.
  • Cultivate strong relationships with key stakeholders to ensure timely delivery of the property according to specifications and quality standards.
  • Provide quarterly updates on project progress to vecinos.
  • Act as a liaison between vecinos and internal teams to resolve issues efficiently.
  • Ensure all communications comply with company standards, procedures, guidelines, and policies.
  • Maintain accurate records in databases and monitoring systems; submit reports to Team Lead as required.

Collection Support:

  • Collaborate with the collection support group to ensure annual collection targets are met.
  • Facilitate communication between vecinos and the collection group regarding bank loan status.
  • Identify and reach out to delinquent accounts and non-compliance with requirements.

Requirements

  • Bachelor's degree in Business Administration, Customer Service, or related field (preferred)
  • Minimum 1 year experience in customer service or account management
  • Excellent communication, interpersonal, and relationship-building skills
  • Strong problem-solving and conflict resolution skills
  • Highly organized and detail-oriented
  • Proficiency in Microsoft Office Suite
  • Ability to work independently and as part of a team

Why Join Us

At this leading developer, you will have the opportunity to make a positive impact by ensuring a smooth and positive experience for homeowners in a supportive team environment.

Disclaimer: Black Pearl will never ask for money or to charge candidates to process or consider applications. If you receive such requests, contact our office or website.

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