Training Manager

4 weeks ago

Pasig, Philippines Omega Healthcare Management Services Full time

Primary Duties and Responsibilities Project‑manage the smooth rollout of courses at the location. Work on areas identified for improvement based on feedback received about the quality of the training programs. Ensure confidentiality, integrity and availability of all data dealt in course of work. Ensure completion of compliance awareness training for all team members. Review and update the Risk register annually or in case of any changes. Review and update procedure documents and Access Grid as and when changes occur. Ensure all information security measures and policies are enforced. Ensure client login IDs are deactivated in a timely manner. Insure the ISMS and Quality objectives are monitored and shared to compliance team on a monthly basis. Monitor & measure trainer performance. Conduct review meetings with Training BU Head at regular intervals to understand the performance & progress of training. Keep location operations leaders up to date on progress of training through regular review meetings. Work with the MIS team to ensure the integrity of the dashboard data and updates published by the training team. Design & develop training programs to cater to the needs of Operations teams. Candidate Profile Must possess at least a Bachelor's/College Degree in Nursing and be a Nursing graduate with an active PH Registered Nurse license. Must have 1‑4 years of experience specializing in Training & Learning Development in a BPO setting. Must have experience working as a Training Manager in the BPO industry for 1‑2 years or more. Have strong healthcare account experience (RCM, UMR, Prior Authorization, B&E, Claims, Appeals, Denials, Clinical Appeals). Must be amenable to Night Shift Schedule and Work From Office in Ortigas, Pasig City. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Management and Training Industries Telephone Call Centers #J-18808-Ljbffr

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