Technical Training Manager

15 hours ago

Pasig, National Capital Region, Philippines Find HR Full time ₱720,000 - ₱960,000 per year

Job Summary:

We are seeking a highly experienced Technical Training Manager with a PHRN license and a solid background in managing training programs within clinical healthcare BPO accounts. This leadership role is responsible for designing, implementing, and overseeing training strategies for specialized healthcare functions such as Utilization Management Review (UMR), Appeals, Denials, and Medical Coding.

You will drive performance through effective knowledge transfer, skills development, and continuous learning while collaborating closely with operations and quality teams. This is an on-site role based in Ortigas, Pasig, working on a night shift schedule, and is best suited for someone with a strong clinical foundation and BPO training leadership experience.

Key Responsibilities:

  • Design, develop, and deliver technical training programs tailored to healthcare BPO functions (e.g., UMR, Appeals, Denials, Coding).
  • Manage new hire training, upskilling, and continuous learning initiatives to support account performance and compliance.
  • Evaluate training effectiveness through assessments, metrics, and feedback; adjust programs as needed.
  • Collaborate with Operations, Quality, and HR to align training goals with business objectives.
  • Lead and mentor a team of trainers, ensuring consistency and excellence in facilitation and content delivery.
  • Maintain documentation and reports on training progress, learner performance, and compliance requirements.
  • Stay up to date with industry standards, healthcare regulations, and best practices in adult learning and development.

Qualifications:

  • PHRN (Philippine Registered Nurse) – Required
  • At least 2 years of experience as a Training Manager in a BPO setting – Required
  • Minimum 3 years of experience in a clinical healthcare account (UMR, Appeals, Denials, or Coding) – Required
  • Proven experience in designing and delivering healthcare training programs.
  • Strong leadership, communication, and interpersonal skills.
  • In-depth understanding of healthcare workflows, compliance, and documentation standards.
  • Proficient in using LMS tools, training software, and MS Office applications.
  • Willingness to work onsite in Ortigas, Pasig, on a fixed night shift.

Why Join Us?

  • Competitive salary package (PHP 90,000 – 120,000)
  • Lead training strategy for high-impact healthcare operations
  • Be part of a supportive, professional, and growing organization
  • Permanent role with opportunities for advancement
  • Stable graveyard shift with weekends off (depending on operations)

Apply Today

If you're a licensed nurse with deep experience in clinical healthcare BPO training, and you're ready to take your leadership to the next level — we'd love to hear from you.

Job Types: Full-time, Permanent

Pay: Php90, Php100,000.00 per month

Application Question(s):

  • Do you have an active PHRN license? Until when is it valid?
  • How many years of Training Manager experience do you have?
  • How many years of experience in a clinical healthcare account (UMR, Appeals, Denials, or Coding) do you have?

Work Location: In person

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