Customer Service

2 weeks ago

San Juan, Philippines RemoteVA Full time

We are a dynamic organization committed to excellence in customer service and operational efficiency. We’re looking for a dedicated Customer Service & Billing Specialist to join our team and ensure our billing processes run smoothly while providing exceptional support to our customers.

Location: Remote (Must be available to work 9am - 5pm EST)

Job Summary

The Customer Service & Billing Specialist will be responsible for managing customer inquiries related to billing, processing transactions accurately, and maintaining detailed records using Salesforce and Excel. The ideal candidate is detail-oriented, highly organized, and passionate about delivering excellent customer service.

Key Responsibilities
  • Customer Service:
    • Respond promptly and professionally to customer inquiries regarding billing issues
    • Provide clear communication and effective solutions to resolve billing discrepancies
  • Billing Management:
    • Process billing transactions accurately and efficiently
    • Reconcile accounts and ensure timely billing cycles
  • Data Management & Reporting:
    • Utilize Salesforce to manage customer accounts and update billing information
    • Prepare and maintain detailed billing reports and spreadsheets using Excel
    • Track and analyze billing data to identify trends and potential improvements
  • Collaboration & Process Improvement:
    • Work closely with cross-functional teams to streamline billing processes
    • Provide feedback and recommendations for process enhancements to improve customer satisfaction and operational efficiency
Requirements Qualifications
  • Proven experience in customer service and billing roles
  • Proficiency in Salesforce and Microsoft Excel
  • Excellent verbal and written communication skills
  • Strong attention to detail with the ability to manage multiple tasks simultaneously
  • Ability to work independently and as part of a collaborative team
  • Must be available to work the scheduled hours: 9am - 5pm EST
Benefits What We Offer
  • Permanent work from home set up
  • A supportive, growth-oriented work environment
  • Opportunities for professional development and career advancement
#J-18808-Ljbffr

  • Customer Service Representative

    1 week ago

    San Juan, National Capital Region, Philippines Teviant Full time ₱15,000 - ₱30,000 per year

    Company DescriptionTeviant, founded by Celebrity and Wedding Make-up Artist Albert Kurniawan, was launched in November 2018 with a vision to be the first premium local cosmetics brand sold globally. Focusing on professional and international quality at affordable prices, Teviant offers cruelty-free cosmetics made in Italy. Known for top-notch formulations,...

  • Customer Service Representative

    3 days ago

    San Juan, National Capital Region, Philippines AGVILL RESOURCES INC Full time ₱80,000 - ₱120,000 per year

    About the role We are seeking a motivated Customer Service Representative to join our team at the Sta. Mesa site of AGVILL RESOURCES INC'. As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and support. This is a full-time position based in San Juan City Metro Manila.What you'll be...

  • Customer Service Intern

    1 day ago

    San Juan, National Capital Region, Philippines ECOSHIFT CORPORATION Full time ₱200,000 - ₱400,000 per year

    Job Summary:The Customer Service Intern will assist the team in verifying client information, encoding data accurately into the company system, and supporting customer service operations. This role aims to provide hands-on experience in client management, data handling, and customer communication while maintaining confidentiality and accuracy in all...

  • Customer Service Representative

    5 days ago

    San Juan, National Capital Region, Philippines AYSN Group of Companies Full time ₱250,000 - ₱500,000 per year

    Job description:Job Summary:We are looking for an Customer Service Representative to join our team in the retail sales of household appliances. The role involves assisting customers with product inquiries, sales support, and after-sales service to ensure a positive shopping experience. The ideal candidate is approachable, detail-oriented, and passionate...

  • Customer Service Representative

    2 weeks ago

    San Juan, National Capital Region, Philippines WesternMarketing Corp Full time ₱180,000 - ₱300,000 per year

    QUALIFICATIONSCollege Level (Graduate or Undergraduate)Willing to be assigned in GREENHILLS BRANCHStore based (not call center)RESPONSIBILITIESHandles customer concerns and complaints with the objective of promoting customer good will and satisfaction as well as promotes a harmonious relationship between the company, its customers and brand in...

  • Customer Service Representative

    1 week ago

    San Juan, National Capital Region, Philippines AVOLUTION, INC. Full time ₱150,000 - ₱250,000 per year

    Job description:Bachelor's degreeWith excellent written and oral communication skillsWith excellent customer service skillsComputer LiterateMust be willing to do FieldworkWith 1-2 Years of experience as Customer Relations Assistant or Related field or scope of work.It's primarily responsible in handling direct customer contact (inquiries/...

  • Logistics Customer Service Supervisor

    1 week ago

    San Juan, National Capital Region, Philippines Private Advertiser Full time ₱600,000 - ₱1,200,000 per year

    What You'll Do:Supervise a team of customer service staffHandle select customersHandle and supervise customer service processMust be able to coordinate with other functional departmentsMust be able to act as backup for the entire customer service teamWhat We're Looking For:Must have worked in an international freight forwarding company doing customer service...

  • Logistics Customer Service Supervisor

    1 week ago

    San Juan, National Capital Region, Philippines Verasie Research and Management Consultancy Full time ₱300,000 - ₱360,000 per year

    What You'll Do:Supervise a team of customer service staffHandle select customersHandle and supervise customer service processMust be able to coordinate with other functional departmentsMust be able to act as backup for the entire customer service teamWhat We're Looking For:Must have worked in an international freight forwarding company doing customer service...

  • Sales and Customer Service Representative

    1 week ago

    San Juan, National Capital Region, Philippines Prism Puff Pastry Full time ₱1,600,000 - ₱2,500,000 per year

    If you're passionate about customer success and ready to dive into a fast-paced environment where every day brings new opportunities for growth, then this is the perfect role for you. Apply now to be a part of our exciting journeyCompany Overview:We are a leading provider of premium frozen goods, specializing in ready-to-bake croissants and pastries. Our...

  • Service Manager

    2 weeks ago

    San Jose, Philippines Service Full time

    Service Manager - Two-Way Communications Pay Range: $80k - 110k Reports to: Director of Service Job Type: Full-Time, On-Site Job Summary: We are looking for a highly organized and motivated individual to effectively manage all aspects of service operations. The Service Manager will be responsible for scheduling and coordinating service activities, providing...