Sales and Customer Service Representative

6 days ago

San Juan, National Capital Region, Philippines Prism Puff Pastry Full time ₱1,600,000 - ₱2,500,000 per year

If you're passionate about customer success and ready to dive into a fast-paced environment where every day brings new opportunities for growth, then this is the perfect role for you. Apply now to be a part of our exciting journey

Company Overview:

We are a leading provider of premium frozen goods, specializing in ready-to-bake croissants and pastries. Our products are designed to help cafe, restaurant owners, and hoteliers streamline their operations by offering high-quality, convenient options that save time and effort in the kitchen. With our focus on providing delicious, easy-to-prepare solutions, we empower our clients to focus on what matters most – growing their businesses and delighting their customers.

Job Description:

As a Sales and Customer Service Representative you will play a pivotal role in ensuring a seamless and delightful experience for our valued clients. You will be the primary point of contact for inbound inquiries, managing the end-to-end customer journey from onboarding to post-sales support. You'll provide exceptional service to our B2B and retail customers via multiple channels (phone, email, chat, SMS, and Viber), ensuring timely resolution of inquiries, orders, and concerns.

Your responsibilities will include:

  • Responding to incoming inquiries via phone, email, and live chat promptly and professionally.
  • Assisting customers with product selection, order processing, and quotation creation.
  • Coordinating delivery schedules and ensuring timely fulfillment of orders.
  • Providing after-sales support, addressing any issues or concerns promptly and effectively.
  • Proactively identifying opportunities to enhance customer satisfaction and loyalty.
  • Collaborating closely with sales and operations teams to optimize processes and exceed customer expectations.

Requirements:

  • Previous experience in a customer service or sales support role, preferably in the food industry.
  • Excellent communication skills, both verbal and written, with a friendly and customer-centric demeanor.
  • Strong organizational skills and attention to detail, with the ability to multitask and prioritize effectively.
  • A passion for delivering exceptional customer experiences and building lasting relationships.
  • Flexibility to adapt to changing priorities and work in a fast-paced environment.
  • Knowledge of the hospitality industry and/or experience working with cafe, restaurant, or hotel is a plus.

Benefits:

  • Bonuses and incentives to deserving employees
  • Professional development opportunities. Career growth and fast promotion and salary increase after probationary period for those who perform well
  • Recognition for employees based on their performance and years of service
  • A supportive and collaborative work environment.

Pay is negotiable depending on qualifications.

Join our team and be part of revolutionizing the way food service establishments operate. If you're passionate about customer satisfaction and thrive in a fast-paced, customer-centric environment, we want to hear from you Apply now with your resume and a cover letter outlining why you're the perfect fit for this role.

Job Types: Full-time, Permanent

Pay: From Php695.00 per day

Benefits:

  • Employee discount
  • Opportunities for promotion
  • Pay raise
  • Promotion to permanent employee

Application Question(s):

  • What is your expected salary?
  • Are you willing to work on-site in San Juan City MM from Mondays - Saturdays 8:00am -5:00pm?

Education:

  • Bachelor's (Preferred)

Experience:

  • Administrative: 1 year (Preferred)

Language:

  • English (Required)

Work Location: In person

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