Service Manager

3 weeks ago


San Jose, Philippines Service Full time

Service Manager - Two-Way Communications

Pay Range: $80k - 110k

Reports to: Director of Service

Job Type: Full-Time, On-Site

Job Summary:

We are looking for a highly organized and motivated individual to effectively manage all aspects of service operations. The Service Manager will be responsible for scheduling and coordinating service activities, providing excellent customer service, and supporting and developing the service team. Strong communication, technical, and organizational skills are essential for success in this position.

Key Responsibilities:

  • Manage all service technicians and their performance
  • Manage all incoming service-related calls and emails.
  • Schedule and manage the service calendar, prioritizing urgent requests.
  • Train and develop all levels of the service team.
  • Monitor and manage service part inventory levels.
  • Supervise, assign, and track daily tasks and major service projects.
  • Create and prepare reports for GSCI management and customers
  • Report weekly to the Director of Service; including service order requests.
  • Address all service-related issues and inquiries, both internally and externally
  • Create tickets in Zuper pertaining to large equipment deployment and installations; review and update repair logs as needed.
  • Manage and support the service ticketing system and equipment repairs to ensure timely completion and closure of orders in HubSpot and RMI.
  • Collaborate with Sales and the Service Coordinator to create customer estimates / quotes and determine the time and materials required to install or repair the system.
  • Manage incoming calls for both emergency service-related tasks.
  • Resolve issues and fulfill requests by facilitating information to the appropriate party (i.e. Rental, Sales and Service departments)
  • Support the service team with site walks for large equipment deployment, removals and swaps as needed. This requires meeting with customers onsite to develop an installation strategy and coordinating with staff to ensure access to locations where products will be installed.

Qualifications:

  • 5+ years' experience in Mangement in the service field.
  • Strong organizational and time management skills.
  • Excellent written and verbal communication skills.
  • Proficiency in Microsoft Office 365.
  • Strong technical aptitude and a desire to learn about new technologies.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and decision-making skills.
  • Attention to detail and accuracy

WHY WORK FOR US?

Golden State Communications fosters a collaborative and supportive work environment built on the foundation of teamwork, humility, integrity and customer success. These values aren’t just words on our wall; they are the driving force behind everything we do. We believe in empowering our employees to reach their full potential while contributing to the company’s success. If you thrive on collaboration, embrace continuous learning, value transparency and are passionate about customer satisfaction we would love to have you be part of our team.

About GOLDEN STATE COMMUNICATIONS, INC.

Golden State Communications, Inc. is a premier Channel Partner for Motorola Solutions and an industry leader in the design and build of Bi-Directional Amplification (BDA) and Distributed Antenna Systems (DAS) for Public Safety.

We specialize in the sales and service of radio communication systems in the San Francisco Bay Area, offering industry standard wireless solutions for all industries. We sell, rent, install, and provide services for Motorola 2-way communications systems to the area’s largest sporting venues, universities, and corporations. Serving the greater Bay Area for more than 2 decades, we are a leader in the technical integration of RF and Internet-based communications.

#J-18808-Ljbffr
  • Field Service Manager

    3 weeks ago


    San Jose, Philippines HITEC Power Protection Full time

    Overview The Field Service Manager is responsible for leading and overseeing the round-the-clock operations of the field service team on the West Coast or East Coast (Position Dependent), ensuring that technicians deliver efficient, high-quality service to our valued clients. This role prioritizes excellent customer service, with a strong focus on meeting...


  • San Jose, Philippines Connor Consulting Full time

    Manager – Publisher Services – Costa Rica Are you looking for an opportunity to apply your Software License Compliance skills and experience to the next level? Overview Connor Consulting International provides highly specialized accounting and advisory solutions to ensure contract, license, and royalty compliance. The company has experienced enormous...

  • warehouse helper

    5 days ago


    San Jose, Cavite, Philippines SERVICE PARTNERS INC. Full time

    COMPANY PROFILEService Partners, Inc., was incorporated on May 07, 2002. It is born out of common passions in delivering quality services to its clients. The management and staff combined their expertise in promoting excellent services to the industry.

  • Service Manager

    3 days ago


    San Jose del Monte, Central Luzon, Philippines NISSAN COMMONWEALTH INC. Full time ₱800,000 - ₱1,200,000 per year

    Duties and ResponsibilitiesService Managers document interactions with customers in reports for later summary and analysis. They have several other duties and responsibilities outside of this, though, including:Providing customers with product information and availability, estimated time of arrival of goods and product recommendationsDelivering prompt,...


  • San Jose, Mimaropa, Philippines 1Aviation Groundhandling Services, Corp. Full time ₱150,000 - ₱250,000 per year

    DepartmentCustomer Service - San JoseEmployee TypeProbationaryExplore this opportunity as a Customer Service Agent atSan JoseAirport and join our growing team at 1AviationAttends to passenger needs and requirements based on company policies and procedures within the assigned area.What You Will DoEnsure that 1Aviation's Vision, Mission, and Values are...


  • San Jose, Philippines HITEC Power Protection Full time

    Overview Hitec Power Protection Inc. is presently accepting applications for experienced Industrial Power Generation Service Technicians for the US West Coast region, in multiple locations: San Jose, CA; Los Angeles, CA; and Chandler, AZ. Hitec Power maintains Rotary Uninterruptible Power Systems (Backup Power), provides great customer service, and operates...


  • San Jose, Philippines Ivy Park at Otay Ranch Full time

    Ivy Park at San Tomas is a premier senior living community situated on a beautifully landscaped campus. Managed by Oakmont Management Group, we provide exceptional quality, comfort, and care with five-star services and amenities. Residents enjoy a rewarding lifestyle with individualized comprehensive support that promotes continuing independence. We deliver...


  • San Jose, Philippines Ryzen Solutions Full time

    Job Description Client Services Specialist – San Jose, CA Job Summary: Reporting to the Manager of Client Services, the Client Services Specialist I is accountable for maintaining day-to-day client relations and ensuring world-class proposal fulfillment. The team member serves as a resource to existing customers, prospects, and all employees. The chosen...


  • San Jose, Philippines International CityCounty Management Association (ICMA) Veterans Full time

    Deputy Director of Technical Services (Police Department) The City of San José Police Department (SJPD) is seeking an experienced executive to serve as Deputy Director and lead the Bureau of Technical Services. Under the direction of the Assistant Chief of Police, the Deputy Director is responsible for developing and overseeing the Department’s strategic...

  • Tax Manager

    6 days ago


    San Jose, Philippines Regal Executive Search Full time

    Overview Tax Manager TAX – PRIVATE CLIENT SERVICES (PCS) We are a forward-thinking, full-service accounting firm providing modern solutions to businesses across the globe. We focus on comprehensive assurance, tax, and consulting services for our clients, and we provide our people and our community with the resources to lead meaningful and purposeful lives....