Customer Support Specialist

2 weeks ago

Baguio, Philippines Atarim Full time

Overview

Atarim.io is seeking an enthusiastic and driven Customer Support Specialist to join our dynamic team. As the first point of contact for our users, you will play a vital role in ensuring a seamless, positive experience for our global user base. Your ability to communicate clearly, demonstrate empathy toward customer needs, and deliver timely solutions will be essential to excelling in this role. Performance will be measured through key metrics such as response times, resolution rates, customer satisfaction scores, and user feedback.

Join us in redefining digital collaboration and shaping the future of remote teamwork

Responsibilities
  • Providing excellent customer support through email and chat
  • Troubleshooting user concerns, identifying issues, and delivering proactive solutions
  • Ensuring timely and effective resolution of support inquiries while maintaining high customer satisfaction
  • Collaborating with departments to improve processes, gather feedback, and ensure alignment with customer needs
  • Documenting recurring issues and customer feedback to enhance the overall user experience
  • Building positive relationships with our users, ensuring they feel supported and valued
Requirements
  • Customer support experience in SaaS or highly motivated self-starters with knowledge of the SaaS industry
  • Exceptional communication skills in English (both written and verbal)
  • Strong problem-solving abilities and a solution-focused mindset
  • Proven ability to stay organized and manage multiple tasks in a fast-paced environment
  • A customer-first attitude with a commitment to creating positive experiences
  • Tech savvy - Likes to learn and dive deep into software and different tools
  • Ability to work effectively in a remote setting, maintaining a proactive and self-driven work ethic
  • Familiarity with tools like Gist, Slack, Jira, etc. to provide real-time support and track customer insights and team communication
Bonus Skills
  • Experience within application support, coding or bug fixing, particularly with PHP or Laravel, would be a plus
Benefits
  • Competitive salary
  • Flexible remote work arrangement during the specified work shift
  • A collaborative and innovative team culture focused on continuous learning and improvement
  • Opportunities for professional growth and development within a rapidly evolving company
  • Access to cutting-edge tools and technologies to enhance your support capabilities
Job Details
  • Seniority level: Associate
  • Employment type: Full-time
  • Job function: Customer Service
  • Industries: IT Services and IT Consulting
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