
French-Speaking Customer Support Specialist
4 weeks ago
French-Speaking Customer Support Specialist (Remote)
What You'll Be Doing- Serve as the first point of contact for French-speaking customers via inbound calls, live chat, and email
- Provide prompt, clear, and helpful responses to inquiries
- Deliver support in both French and English through voice and chat
- Deliver outstanding support in French and English through voice and chat
- Troubleshoot and resolve customer issues with professionalism and urgency
- Build strong relationships by personalizing each interaction
- Collaborate with teammates to ensure consistent, high-quality service
- Share customer feedback and insights to help improve processes
- 1+ year of remote/online experience in customer service or a similar role
- Experience with bilingual customer support is an advantage
- Excellent written and verbal communication skills
- Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus
- Calm and solution-focused under pressure
- Familiarity with E-Commerce and CRM systems is a plus
- Fluent in French and English
- Personal computer or laptop with a minimum i5 processor
- Stable internet connection with at least 15 Mbps upload and download speeds
- Competitive pay with annual performance reviews
- Paid time off to support work-life balance
- Monthly health stipend
- Performance bonuses based on KPIs
- Permanent remote work setup
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