French-Speaking Customer Support Specialist

4 weeks ago


Baguio City, Cordillera, Philippines TalentPop App Full time
Overview

French-Speaking Customer Support Specialist (Remote)

What You'll Be Doing
  • Serve as the first point of contact for French-speaking customers via inbound calls, live chat, and email
  • Provide prompt, clear, and helpful responses to inquiries
  • Deliver support in both French and English through voice and chat
Key Responsibilities
  • Deliver outstanding support in French and English through voice and chat
  • Troubleshoot and resolve customer issues with professionalism and urgency
  • Build strong relationships by personalizing each interaction
  • Collaborate with teammates to ensure consistent, high-quality service
  • Share customer feedback and insights to help improve processes
What We're Looking For
  • 1+ year of remote/online experience in customer service or a similar role
  • Experience with bilingual customer support is an advantage
  • Excellent written and verbal communication skills
  • Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus
  • Calm and solution-focused under pressure
  • Familiarity with E-Commerce and CRM systems is a plus
  • Fluent in French and English
Tech Requirements
  • Personal computer or laptop with a minimum i5 processor
  • Stable internet connection with at least 15 Mbps upload and download speeds
Perks And Benefits
  • Competitive pay with annual performance reviews
  • Paid time off to support work-life balance
  • Monthly health stipend
  • Performance bonuses based on KPIs
  • Permanent remote work setup

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