Junior Supervisor, Poker Room

23 hours ago

Manila, Philippines Melco Resorts & Entertainment Full time

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4 days ago Be among the first 25 applicants

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REQ12715 Junior Supervisor, Poker Room (Open)
Position Summary
The Junior Supervisor, Poker Room oversees the operations of poker games in a casino or gaming establishment. This role ensures games are conducted efficiently, fairly, and in compliance with established rules and regulations while maintaining high customer service standards and a positive gaming experience.
Primary Responsibilities

  • Supervise poker games to ensure compliance with rules, house policies, and gaming regulations.
  • Monitor game flow, player conduct, and dealer performance to maintain fairness and security.
  • Responsible for all Poker Room operations when on duty.
  • Assist in organizing and managing poker tournaments or special events.
  • Promote house promotions and engage players to enhance their gaming experience.
  • Handle disputes or conflicts with diplomacy and professionalism.
  • Performs other tasks as assigned by immediate superior
Qualifications
I. Experience
  • Customer service
  • Casino operations background
II. Education
Tertiary Education Is Preferred But Not Essential.
III. Skills / Competencies
  • Prior experience as a poker dealer in the gaming industry
  • Strong knowledge of poker rules, strategies, and house policies
  • Excellent communication and interpersonal skills.
  • Ability to manage and motivate staff.
  • Problem-solving and conflict-resolution abilities
IV. Other Attributes
  • Strong organizational and multitasking abilities
  • Proficiency in basic computer software and casino management systems
  • Friendly and approachable demeanor
  • Professional appearance and behavior
  • Pleasing personality
  • Ability to remain calm under pressure and work in a fast-paced environment
  • Must be able to work varied shifts, including nights, weekends, and public holidays.
Seniority level
  • Seniority level Not Applicable
Employment type
  • Employment type Full-time
Job function
  • Job function Management and Manufacturing
  • Industries Entertainment Providers, Gambling Facilities and Casinos, and Hospitality

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