Junior Supervisor, Poker Room

1 week ago

Manila, National Capital Region, Philippines Melco Resorts & Entertainment Full time ₱400,000 - ₱600,000 per year

REQ12715 Junior Supervisor, Poker Room (Open)

Position Summary
The Junior Supervisor, Poker Room oversees the operations of poker games in a casino or gaming establishment. This role ensures games are conducted efficiently, fairly, and in compliance with established rules and regulations while maintaining high customer service standards and a positive gaming experience.

Primary Responsibilities

  • Supervise poker games to ensure compliance with rules, house policies, and gaming regulations.
  • Monitor game flow, player conduct, and dealer performance to maintain fairness and security.
  • Responsible for all Poker Room operations when on duty.
  • Assist in organizing and managing poker tournaments or special events.
  • Promote house promotions and engage players to enhance their gaming experience.
  • Handle disputes or conflicts with diplomacy and professionalism.
  • Performs other tasks as assigned by immediate superior

Qualifications
I. Experience

  • Customer service
  • Casino operations background

II. Education

Tertiary Education Is Preferred But Not Essential.
III. Skills / Competencies

  • Prior experience as a poker dealer in the gaming industry
  • Strong knowledge of poker rules, strategies, and house policies
  • Excellent communication and interpersonal skills.
  • Ability to manage and motivate staff.
  • Problem-solving and conflict-resolution abilities

IV. Other Attributes

  • Strong organizational and multitasking abilities
  • Proficiency in basic computer software and casino management systems
  • Friendly and approachable demeanor
  • Professional appearance and behavior
  • Pleasing personality
  • Ability to remain calm under pressure and work in a fast-paced environment
  • Must be able to work varied shifts, including nights, weekends, and public holidays.

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