Junior Supervisor, Poker Room

1 week ago

Metro Manila Philippines Buscojobs Full time

Job Overview

Inviting applications for the role of Process Developer, Customer Service. In this role, you will support customers in English via calls and emails.

Genpact is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. We are a fast-moving, tech-driven environment focused on AI and digital innovation.

This advertiser has chosen not to accept applicants from your region.

Responsibilities
  • Receive and respond to customer calls, emails and chats; capture and verify required information
  • Support customer enquiries with empathy regarding financial products and services in an efficient and timely manner
  • Resolve customer issues and concerns in a professional and efficient manner
  • Maintain accurate records of customer interactions and resolutions
  • Effectively communicate solutions and recommendations to clients
  • Stay up to date with product and service offerings to provide accurate information to customers
  • Meet or exceed established performance metrics, such as response time and customer satisfaction
  • Meet or exceed quality assurance targets
  • Effective Client Account Management to drive client advocacy

Additional Genpact-related notes from the original content describe involvement with AI Gigafactory and related technology solutions.

Qualifications

Minimum Qualifications

  • High School or Senior High School Graduate
  • Customer service experience, preferably in financial services
  • Strong written and verbal communication skills
  • Strong numeracy and problem-solving skills
  • Ability to work in a fast-paced environment and handle a high volume of customer inquiries
  • Strong attention to detail and ability to maintain accurate records; positive and professional attitude

Preferred Qualifications/ Skills

  • Communication (written / insights synthesis and reporting in a presentation)
  • Decision making / critical thinking
Benefits & Other Info
  • Open to flexible schedule, including evenings and weekends
  • Genpact is an Equal Opportunity Employer with policies against discrimination
  • Genpact does not charge fees to process job applications and warns against recruitment scams
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