After Sales Technical Support
3 weeks ago
Responsibilities
- Process and manage sales orders, quotations, and invoices for electrical supplies, ensuring accuracy and timely delivery.
- Maintain and update customer records, pricing details, and product catalogs in the company’s database or CRM system.
- Coordinate with the warehouse and logistics teams to ensure accurate stock levels and timely shipments of electrical supplies.
- Respond to customer inquiries regarding product availability, specifications, pricing, and delivery timelines.
- Assist in preparing sales reports, tracking performance metrics, and analyzing trends to support decision-making.
- Support the sales team by organizing client meetings, managing schedules, and preparing presentations or proposals.
- Handle the documentation and communication for large-scale supply projects or bulk orders.
- Ensure compliance with industry regulations and company policies regarding product distribution.
- Resolve customer complaints or escalate issues to the appropriate team for resolution.
- Monitor inventory and coordinate with suppliers to replenish stock as needed.
- Experience in sales administration, preferably in an electrical supply or similar industry.
- Knowledge of electrical products, systems, or technical specifications is a plus.
- Proficiency in office software (e.g., Microsoft Office
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