Sales Technical Support
3 weeks ago
On-site - Rizal 3-5 Yrs Exp Bachelor Full-time
Job Description- Technical Support: Provide technical assistance to customers, addressing inquiries about medical products and equipment.
- Troubleshoot and resolve technical issues, offering on-site or remote support as needed.
- Assist clients in setting up, calibrating, and maintaining medical devices.
- Collaborate with the sales team to understand customer needs and recommend appropriate solutions.
- Assist in product demonstrations, presentations, and training sessions for clients.
- Support the preparation of technical proposals, quotations, and product documentation.
- Maintain in-depth knowledge of the company’s medical products, including their features, benefits, and applications.
- Stay updated on industry trends, competitor offerings, and advancements in medical technology.
- Build and maintain strong relationships with clients, addressing their concerns promptly.
- Follow up with customers post-sale to ensure satisfaction and proper product usage.
- Gather feedback to identify areas for product or service improvement.
- Conduct training sessions for customers and internal teams on the proper use and maintenance of medical equipment.
- Develop and distribute user manuals, guides, and troubleshooting resources.
- Document all customer interactions, including technical issues, solutions, and feedback.
- Provide regular reports to management on customer needs, issues, and product performance.
- Education: Bachelor’s degree in Biomedical Engineering, Life Sciences, or a related field is preferred.
- Experience: Prior experience in technical support, sales, or working with medical devices is an advantage.
- Technical Knowledge: Strong understanding of medical products, equipment, and their applications.
- Communication Skills: Excellent verbal and written communication to explain technical concepts clearly.
- Problem-Solving Skills: Ability to analyze issues, identify solutions, and implement them efficiently.
- Interpersonal Skills: Strong customer-focused approach and ability to build trust with clients.
- Organizational Skills: Capable of managing multiple tasks, prioritizing work, and meeting deadlines.
- Tech Proficiency: Familiarity with CRM software, technical tools, and Microsoft Office Suite.
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