Sales Technical Support

3 weeks ago

Rizal, Philippines Unexus Medical Solution Inc. Full time

On-site - Rizal 3-5 Yrs Exp Bachelor Full-time

Job Description
  • Technical Support: Provide technical assistance to customers, addressing inquiries about medical products and equipment.
  • Troubleshoot and resolve technical issues, offering on-site or remote support as needed.
  • Assist clients in setting up, calibrating, and maintaining medical devices.
  • Collaborate with the sales team to understand customer needs and recommend appropriate solutions.
  • Assist in product demonstrations, presentations, and training sessions for clients.
  • Support the preparation of technical proposals, quotations, and product documentation.
Product Expertise
  • Maintain in-depth knowledge of the company’s medical products, including their features, benefits, and applications.
  • Stay updated on industry trends, competitor offerings, and advancements in medical technology.
Customer Relationship Management
  • Build and maintain strong relationships with clients, addressing their concerns promptly.
  • Follow up with customers post-sale to ensure satisfaction and proper product usage.
  • Gather feedback to identify areas for product or service improvement.
Training and Education
  • Conduct training sessions for customers and internal teams on the proper use and maintenance of medical equipment.
  • Develop and distribute user manuals, guides, and troubleshooting resources.
Reporting and Documentation
  • Document all customer interactions, including technical issues, solutions, and feedback.
  • Provide regular reports to management on customer needs, issues, and product performance.
Qualifications
  • Education: Bachelor’s degree in Biomedical Engineering, Life Sciences, or a related field is preferred.
  • Experience: Prior experience in technical support, sales, or working with medical devices is an advantage.
  • Technical Knowledge: Strong understanding of medical products, equipment, and their applications.
  • Communication Skills: Excellent verbal and written communication to explain technical concepts clearly.
  • Problem-Solving Skills: Ability to analyze issues, identify solutions, and implement them efficiently.
  • Interpersonal Skills: Strong customer-focused approach and ability to build trust with clients.
  • Organizational Skills: Capable of managing multiple tasks, prioritizing work, and meeting deadlines.
  • Tech Proficiency: Familiarity with CRM software, technical tools, and Microsoft Office Suite.
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