Sales Technical Support

7 days ago

Rizal, Philippines Unexus Medical Solution Inc. Full time

On-site - Rizal 3-5 Yrs Exp Bachelor Full-time Job Description Technical Support: Provide technical assistance to customers, addressing inquiries about medical products and equipment. Troubleshoot and resolve technical issues, offering on-site or remote support as needed. Assist clients in setting up, calibrating, and maintaining medical devices. Collaborate with the sales team to understand customer needs and recommend appropriate solutions. Assist in product demonstrations, presentations, and training sessions for clients. Support the preparation of technical proposals, quotations, and product documentation. Product Expertise Maintain in-depth knowledge of the company’s medical products, including their features, benefits, and applications. Stay updated on industry trends, competitor offerings, and advancements in medical technology. Customer Relationship Management Build and maintain strong relationships with clients, addressing their concerns promptly. Follow up with customers post-sale to ensure satisfaction and proper product usage. Gather feedback to identify areas for product or service improvement. Training and Education Conduct training sessions for customers and internal teams on the proper use and maintenance of medical equipment. Develop and distribute user manuals, guides, and troubleshooting resources. Reporting and Documentation Document all customer interactions, including technical issues, solutions, and feedback. Provide regular reports to management on customer needs, issues, and product performance. Qualifications Education: Bachelor’s degree in Biomedical Engineering, Life Sciences, or a related field is preferred. Experience: Prior experience in technical support, sales, or working with medical devices is an advantage. Technical Knowledge: Strong understanding of medical products, equipment, and their applications. Communication Skills: Excellent verbal and written communication to explain technical concepts clearly. Problem-Solving Skills: Ability to analyze issues, identify solutions, and implement them efficiently. Interpersonal Skills: Strong customer-focused approach and ability to build trust with clients. Organizational Skills: Capable of managing multiple tasks, prioritizing work, and meeting deadlines. Tech Proficiency: Familiarity with CRM software, technical tools, and Microsoft Office Suite. #J-18808-Ljbffr

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