After Sales Customer Service Representative

3 weeks ago

Rizal, Philippines Kitchilano Inc. Full time

Customer Support

  • Assist customers with post-purchase concerns, such as product usage, installation, or maintenance.
  • Handle complaints or issues related to damaged or defective products, ensuring timely resolutions.
  • Provide guidance on warranties, returns, exchanges, and repairs.
Follow-Up Services
  • Conduct follow-ups with customers to ensure satisfaction with their purchase.
  • Proactively address potential concerns or questions customers may have.
Product Knowledge
  • Maintain in-depth knowledge of the company’s kitchenette products and services.
  • Offer professional advice on product care, upgrades, and compatible accessories.
Coordination
  • Collaborate with other departments, such as logistics, sales, or technical teams, to resolve customer concerns efficiently.
  • Coordinate service or repair schedules with technicians when required.
Customer Relationship Management
  • Maintain accurate records of customer interactions, issues, and resolutions in the company database.
  • Build strong relationships with customers to encourage repeat business and referrals.
Feedback Collection
  • Gather and document customer feedback to help improve products and services.
  • Report recurring issues or concerns to management for further action.
Qualifications
  • Experience: Previous experience in customer service, preferably in after-sales or a related field, is an advantage.
  • Communication Skills: Excellent verbal and written communication skills to interact effectively with customers.
  • Problem-Solving: Ability to analyze issues and provide quick, practical solutions.
  • Product Knowledge: Willingness to learn and understand technical aspects of kitchenette products.
  • Interpersonal Skills: Friendly, patient, and empathetic approach to customer concerns.
  • Organization: Strong ability to manage multiple tasks and prioritize effectively.
  • Technical Proficiency: Familiarity with CRM software and basic office tools like Microsoft Office or Google Workspace.
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