After Sales Customer Service Representative
3 weeks ago
Customer Support
- Assist customers with post-purchase concerns, such as product usage, installation, or maintenance.
- Handle complaints or issues related to damaged or defective products, ensuring timely resolutions.
- Provide guidance on warranties, returns, exchanges, and repairs.
- Conduct follow-ups with customers to ensure satisfaction with their purchase.
- Proactively address potential concerns or questions customers may have.
- Maintain in-depth knowledge of the company’s kitchenette products and services.
- Offer professional advice on product care, upgrades, and compatible accessories.
- Collaborate with other departments, such as logistics, sales, or technical teams, to resolve customer concerns efficiently.
- Coordinate service or repair schedules with technicians when required.
- Maintain accurate records of customer interactions, issues, and resolutions in the company database.
- Build strong relationships with customers to encourage repeat business and referrals.
- Gather and document customer feedback to help improve products and services.
- Report recurring issues or concerns to management for further action.
- Experience: Previous experience in customer service, preferably in after-sales or a related field, is an advantage.
- Communication Skills: Excellent verbal and written communication skills to interact effectively with customers.
- Problem-Solving: Ability to analyze issues and provide quick, practical solutions.
- Product Knowledge: Willingness to learn and understand technical aspects of kitchenette products.
- Interpersonal Skills: Friendly, patient, and empathetic approach to customer concerns.
- Organization: Strong ability to manage multiple tasks and prioritize effectively.
- Technical Proficiency: Familiarity with CRM software and basic office tools like Microsoft Office or Google Workspace.
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