Cruise Consultant, Inbound Sales

3 weeks ago

Metro Manila Philippines Buscojobs Full time

Cruise Consultant Inbound Sales – Makati

Posted 1 day ago

Overview

This position is part of a direct consumer outreach sales organization. The sales agent is the first point of contact for guests calling into our contact center. This role strictly handles inbound calls and focuses on selling and servicing Silversea cruises and related shore side products and services to the consumer via inbound calls. The agent uses the Silversea toll-free number to generate sales and build long-term customer relationships through excellent service. The goal is a personalized luxury customer service experience, supporting customer satisfaction, revenue generation, and long-term sales goals in line with company vision and values.

Responsibilities

  • Sell Silversea cruises and related shore side products and services using inbound consumer contacts.
  • Evaluate guest needs, identify suitable products, provide sales recommendations, and create accurate reservations.
  • Service existing reservations per guest requests and business rules.
  • Meet assigned monthly, quarterly, and annual targets.
  • Manage a high-volume workload, achieve goals set by management, and optimize the selling process through a scripted sales process.
  • Communicate effectively with decision makers at all levels internally and externally.
  • Maximize opportunities to close sales; service existing bookings and upsell throughout the customer relationship.
  • Sell consultatively using active listening; make recommendations to prospects and clients.
  • Apply new skills quickly and multi-task to maintain peak performance.
  • Capture pertinent information and payments during interactions using company tools and processes.
  • Provide information for non-closed opportunities to maximize ROI.
  • Adhere to all company policies, procedures, and ethics codes.
  • Perform other duties as required and any other job-related duties assigned by supervisor or management.

Qualifications, Knowledge, and Skills

  • Ability to interact and cooperate with all employees.
  • Build trust, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate, solve problems creatively, and demonstrate integrity.
  • Maintain professional internal and external relationships aligning with core values.
  • Work in both small local teams and larger global teams in a motivated, competitive environment.
  • Computer literacy and ability to adhere to schedule and objectives.
  • Proactively establish and maintain effective working relationships with all support departments.

Location: Binondo, Metropolitan Manila

Salary: ₱216,000 - ₱240,000

Employer: Gladex Travel and Tours Corp.

Posted 1 day ago

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