Accounts Payable Helpdesk Specialist

5 days ago

Quezon City, Philippines WNS Full time

WNS Quezon City, National Capital Region, Philippines

Accounts Payable Helpdesk Specialist

WNS Quezon City, National Capital Region, Philippines

· College Graduate preferably of Business Administration or Accountancy

· 2-3 years in AP Help desk, AR, logistics, or customer service (call center experience preferred).

· Detail-oriented with ability to prioritize tasks.

· Excellent verbal communication & problem-solving skills.

Job Description:

  • Call & Inquiry Management:
  • Handle 50+ calls daily (total team volume: 200-250 calls/day) regarding payment status, invoice issues, remittance, and account updates. - call volume could me more or possibly less.
  • Address inquiries such as:
  • Payment status & missing payments
  • Rate verifications & disputes
  • Customer remittance requests- this would be Carrier remit request
  • Customer Disputes requests – We don’t dispute items with carriers, but we toggle loads for agent assistance with notes
  • Aging statements & short/overpayment inquiries
  • Agent corrections & setup requests- Please explain thoughts on this one
  • ACH, Quick Pay, and Lumper payment requests- Please elaborate on extent of this item
  • Manage the AP help mailbox and clear voicemails promptly.
  • Investigate and resolve carrier/factor payment disputes, incorrect payments, and claims issues.
  • Escalate complex cases to the Supervisor or onshore team when necessary.
  • Track problem resolution and update carriers promptly.
  • Involve Internal sales agents, inhouse dedicated AR/AP departments supervisor for any disputes pertaining to loads not being paid. -ability to prioritize tasks
  • Documentation & Compliance:
  • Verify and update carrier contact details (email, phone, address).
  • Process NOA/LOR requests, credit forms, and billing adjustments.-do you mean enter billing adjustments req on loads? noa’s and lor’s would be forwarded to the correct team for processing. (factor notice)
  • Handle phishing calls and ensure data security protocols are followed.-identify fraudulent payment requests ie: fraudulent rate confirmations
  • Process Improvement:
  • Identify recurring issues and suggest process improvements.
  • Assist in training new hires by providing real-case examples (10-15 scenarios).
Seniority level
  • Seniority level Associate
Employment type
  • Employment type Full-time
Job function
  • Job function Finance and Accounting/Auditing
  • Industries Business Consulting and Services, Transportation, Logistics, Supply Chain and Storage, and Financial Services

Referrals increase your chances of interviewing at WNS by 2x

Get notified about new Accounts Payable Specialist jobs in Quezon City, National Capital Region, Philippines .

Taguig, National Capital Region, Philippines 1 month ago

Manila, National Capital Region, Philippines 2 weeks ago

Manila, National Capital Region, Philippines 2 weeks ago

Manila, National Capital Region, Philippines 1 week ago

Pasig, National Capital Region, Philippines 1 year ago

Manila, National Capital Region, Philippines 2 weeks ago

Accounts Payable and Accounts Receivable Specialist

Manila, National Capital Region, Philippines 1 day ago

Makati, National Capital Region, Philippines 1 month ago

Manila, National Capital Region, Philippines 6 days ago

Quezon City, National Capital Region, Philippines 4 weeks ago

Taguig, National Capital Region, Philippines 1 month ago

Manila, National Capital Region, Philippines 1 year ago

Quezon City, National Capital Region, Philippines 2 weeks ago

Muntinlupa City, National Capital Region, Philippines 4 months ago

Manila, National Capital Region, Philippines 5 days ago

Taguig, National Capital Region, Philippines 1 week ago

Quezon City, National Capital Region, Philippines 2 weeks ago

Accounts Receivable (AR) and Accounts Payable (AP) Clerk

Quezon City, National Capital Region, Philippines 4 weeks ago

Accounts Payable Specialist (US based Client)

Quezon City, National Capital Region, Philippines 1 month ago

Accounts Payable Specialist (BGC Taguig)

Taguig, National Capital Region, Philippines 3 months ago

Pasig, National Capital Region, Philippines 2 weeks ago

RCI: Accounts Payable Specialist (Flexicare)

Mandaluyong, National Capital Region, Philippines 1 week ago

Taguig, National Capital Region, Philippines 1 year ago

Muntinlupa City, National Capital Region, Philippines 1 week ago

Muntinlupa City, National Capital Region, Philippines 1 hour ago

AP Specialty Invoice Processing Team Member Accounts Payable and Receivable Specialist

Pasig, National Capital Region, Philippines 1 week ago

Manila, National Capital Region, Philippines 2 weeks ago

Quezon City, National Capital Region, Philippines 6 days ago

Accounts Payable (Rent Manager Software expertise)

Manila, National Capital Region, Philippines $7,200.00-$7,800.00 2 weeks ago

Manila, National Capital Region, Philippines 2 weeks ago

Muntinlupa City, National Capital Region, Philippines 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Accounting Specialist

    7 days ago

    Quezon City, Philippines Marivent Hotels and Resorts Inc. Full time

    We are looking for a detail-oriented and reliable Accounts Payable Specialist to join our Finance team. This role is responsible for ensuring the accurate and timely processing of vendor invoices, employee reimbursements, and other payables in compliance with internal company policies and industry standards. Duties and Responsibilities: 1. Receive, review,...

  • Accounts Payable Specialist

    1 week ago

    Angeles City, Central Luzon, Philippines beBeeAccounts Full time ₱500,000 - ₱750,000

    Job Title: Accounts Payable SpecialistWe are seeking a highly organized and detail-oriented Accounts Payable Specialist to join our team. This role is responsible for processing supplier invoices, reconciling accounts payable transactions, and managing payment runs.

  • Compensation Helpdesk | Search Engine Account

    5 days ago

    Quezon City, Philippines Cognizant Full time

    Compensation Helpdesk | Search Engine Account – Cognizant, Quezon City, National Capital Region, Philippines Overview Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates...

  • Helpdesk Support Specialist

    1 week ago

    Quezon City, National Capital Region, Philippines beBeeCustomerSupport Full time ₱1,500,000 - ₱2,000,000

    End-User Helpdesk Agent RoleWe are seeking a highly skilled and customer-focused End-User Helpdesk Agent to join our team. As an End-User Helpdesk Agent, you will be the primary point of contact for customers, providing timely and effective support to resolve their queries and issues.About the RoleThis is a key role within our organization, requiring a high...

  • Accounts Payable Specialist

    1 week ago

    Antipolo City, Calabarzon, Philippines beBeeAccounts Full time ₱400,000 - ₱800,000

    Job Title: Accounts Payable SpecialistThe Accounts Payable Specialist plays a vital role in supporting the client's financial operations by ensuring timely and accurate bill payments. This involves handling large volumes of credit card transactions, data entry, vendor follow-up, and reconciliation.

  • Accounts Payable

    1 week ago

    Cebu City, Central Visayas, Philippines Teamified Full time

    Teamified is looking for a dedicated Accounts Payable Specialist to join our finance team. In this role, you will be responsible for managing and processing all accounts payable transactions, ensuring accuracy and compliance with company policies and deadlines. The ideal candidate will have a strong background in accounts payable and possess excellent...

  • Accounts Payable

    5 days ago

    Cavite City, Philippines Teamified Full time

    Teamified is looking for a dedicated Accounts Payable Specialist to join our finance team. In this role, you will be responsible for managing and processing all accounts payable transactions, ensuring accuracy and compliance with company policies and deadlines. The ideal candidate will have a strong background in accounts payable and possess excellent...

  • Accounts Payable Specialist

    1 week ago

    Quezon City, National Capital Region, Philippines beBeeAccountspayablespecialist Full time $40,000 - $80,000

    We are seeking a highly organized and detail-oriented Accounts Payable Coordinator to join our finance team.Job SummaryThe Accounts Payable Coordinator will be responsible for managing and processing all accounts payable transactions, ensuring accuracy and compliance with company policies and deadlines.Key Responsibilities:Process invoices and expense...

  • Accounts Payable Specialist

    1 week ago

    Antipolo City, Calabarzon, Philippines beBeeAccounts Full time ₱7,200 - ₱7,800

    Job DescriptionWe are seeking an experienced Accounts Payable Specialist to manage vendor payments, ensure accuracy in financial records, and leverage tools like QuickBooks Online and Rent Manager to maintain efficient accounts payable processes. The successful candidate will be responsible for ensuring all invoices are classed correctly with the proper GL...

  • Specialist I, Accounts Payable-1

    5 days ago

    Quezon City, Philippines Copeland Full time

    Copeland Quezon City, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Specialist I, Accounts Payable-1 role at Copeland Copeland Quezon City, National Capital Region, Philippines 1 day ago Be among the first 25 applicants Join to apply for the Specialist I, Accounts Payable-1 role at Copeland About UsWe...