Compensation Helpdesk | Search Engine Account

4 weeks ago

Quezon City, Philippines Cognizant Full time

Compensation Helpdesk | Search Engine Account – Cognizant, Quezon City, National Capital Region, Philippines

Overview

Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients’ toughest problems and enabling them to thrive in the digital era. Join us and Be Cognizant

Responsibilities
  • Triage, investigate, resolve issues and close tickets submitted through Helpdesk, working with cross-functional teams, including Sales, Finance, and BI teams to ensure timely and accurate reporting of attainment
  • Perform participant audit in Callidus to ensure Participant Data matches Workday accurately
  • Participate in UAT during the year to ensure systems are configured based on Sales Credit rules
  • Perform Attainment/Achievement and Payout audits to ensure Sales Participant is receiving sales attainment as intended based on Sales Crediting Rules, and that Bonus calculations are accurate and policies are applied as per General Terms and Conditions
  • Provide technical support for internal workflow applications and sales tools (e.g., Salesforce, PLX, etc.) and ad-hoc analytics requests
  • Troubleshoot, escalate and respond to support requests in a timely manner
  • Calculate attainment at the end of every quarter and submit it to payroll
Minimum Qualifications
  • At least 2 years in college, with no back subjects or dropped subjects
  • At least 2 years of experience in Sales compensation administration, with hands-on experience on comp tools (Anaplan, Callidus/SAP, OIC, Xactly, Salesforce)
  • Experience creating SQL scripts to extract quantitative data
  • Experience with CRM tools and case management
  • Must have experience in Payroll helpdesk or Comp & Benefits department or Finance & Accounting, HR Shared Services with Comp & Benefit background from a Captive unit
  • Open to work in 24/7 shifts and on-call rotation
  • HMO from Day 1, plus HMO coverage for dependents
  • Educational assistance
  • Training and learning development programs
Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Accounting/Auditing
  • Industries: IT Services and IT Consulting

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