
Technical Support Engineer 1
2 weeks ago
Job Description
- Provide timely and professional technical support over the phone, addressing customer inquiries and concerns.
- Gather and assess customer information to diagnose and analyze reported issues.
- Troubleshoot technical problems efficiently, escalating complex cases to the appropriate teams when necessary.
- Guide customers through step-by-step solutions in a clear and concise manner.
- Identify and escalate priority issues based on client specifications.
- Accurately document customer interactions and resolutions.
- Proven experience in a technical support role, preferably in HSIA or a technology-related industry.
- Strong troubleshooting skills with the ability to analyze and resolve technical issues effectively.
- Excellent written and verbal communication skills with a customer-focused approach.
- Basic understanding of networking principles and system administration.
- Ability to work independently and collaboratively within a team.
- Proficiency in using support ticket systems and maintaining documentation best practices.
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engineer 1, it technical support
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Tier 1 Technical Engineer
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Cebu City, Philippines Staff4Me Full timeTier 1 Technical Engineer - Net Staff4Me is seeking a dedicated and detail-oriented Tier 1 Technical Engineer specializing in networking to join our team. This role involves providing first-level technical support to clients, focusing on networking issues and solutions. You will troubleshoot and resolve client inquiries effectively using your technical...
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Technical Support Engineer 1
4 days ago
Cebu City, Central Visayas, Philippines Staff4Me Full time $40,000 - $60,000 per yearJob Description: Provide timely and professional technical support over the phone, addressing customer inquiries and concerns.Gather and assess customer information to diagnose and analyze reported issues.Troubleshoot technical problems efficiently, escalating complex cases to the appropriate teams when necessary.Guide customers through step-by-step...
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Tier 1 Technical Engineer
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Cebu City, Philippines CallTek Full timeTier 1 Technical Engineer - NetStaff4Me is looking for a dedicated and detail-oriented Tier 1 Technical Engineer specializing in networking to join our team. In this role, you will be responsible for providing first-level technical support to our clients, focusing on networking issues and solutions. You will utilize your technical skills to troubleshoot and...
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Tier 1 Tech Engineer
4 weeks ago
Cebu City, Central Visayas, Philippines CallTek Full timeOverviewThe Tier 1 Tech Engineer at Staff4Me is the first line of support for technical issues encountered by our customers and internal teams. You will be responsible for troubleshooting, diagnosing, and resolving common technical problems while providing excellent customer service. Your role will involve using established procedures and tools to assist in...
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Tier 1 Tech Engineer
2 weeks ago
Cebu City, Philippines CallTek Full timeOverview The Tier 1 Tech Engineer at Staff4Me is the first line of support for technical issues encountered by our customers and internal teams. You will be responsible for troubleshooting, diagnosing, and resolving common technical problems while providing excellent customer service. Your role will involve using established procedures and tools to assist in...
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Tier 1 Support Engineer
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Cebu City, Philippines Tahche Outsourcing Services Inc Full timeAt Extensiv, our support engineers are the heart and soul of our business. We care deeply about our customers and consistently go above and beyond to help. Our fast-growing customer base relies heavily on our ability to be present and helpful 24/7. We utilize phone, email, and chat channels to solve our customers' issues or escalate them to the proper party...