
Tier 1 Tech Engineer
3 weeks ago
The Tier 1 Tech Engineer at Staff4Me is the first line of support for technical issues encountered by our customers and internal teams. You will be responsible for troubleshooting, diagnosing, and resolving common technical problems while providing excellent customer service. Your role will involve using established procedures and tools to assist in the resolution of issues, ensuring timely and efficient support to enhance customer satisfaction.
Responsibilities- Respond to technical support requests via phone, email, and chat channel
- Assess customer issues and provide immediate assistance or escalate as needed
- Document and track all support interactions in the ticketing system
- Maintain a strong understanding of our products and services to provide effective solutions
- Collaborate with Tier 2 and Tier 3 Engineers for complex issue resolution
- Assist in maintaining and updating technical documentation and knowledge base articles
- Participate in ongoing training sessions to enhance technical skills and service quality
- Follow up to ensure issues have been resolved to customer satisfaction
- Experience in a technical support role or customer service environment is preferred
- Strong troubleshooting and problem-solving skills
- Excellent communication skills, both verbal and written
- Basic understanding of networking concepts and technologies
- Ability to work in a fast-paced environment and adapt to changing priorities
- Competitive salary and benefits package
- Opportunity for growth and career development
- Training and support to enhance technical and customer service skills
- Work in a dynamic and multicultural environment
-
Tier 1 Tech Engineer
3 weeks ago
Cebu City, Philippines Staff4Me Full timeThe Tier 1 Tech Engineer at Staff4Me is the first line of support for technical issues encountered by our customers and internal teams. You will be responsible for troubleshooting, diagnosing, and resolving common technical problems while providing excellent customer service. Your role will involve using established procedures and tools to assist in the...
-
Tier 1 Technical Engineer
3 weeks ago
Cebu City, Philippines Staff4Me Full timeTier 1 Technical Engineer - Net Staff4Me is seeking a dedicated and detail-oriented Tier 1 Technical Engineer specializing in networking to join our team. This role involves providing first-level technical support to clients, focusing on networking issues and solutions. You will troubleshoot and resolve client inquiries effectively using your technical...
-
Tier 1 Technical Engineer
3 weeks ago
Cebu City, Philippines CallTek Full timeTier 1 Technical Engineer - NetStaff4Me is looking for a dedicated and detail-oriented Tier 1 Technical Engineer specializing in networking to join our team. In this role, you will be responsible for providing first-level technical support to our clients, focusing on networking issues and solutions. You will utilize your technical skills to troubleshoot and...
-
Tier 1Technical Support Engineer
3 weeks ago
Cebu City, Philippines CallTek Full timeTier 1 Technical Support Engineer Job Description Staff4Me is seeking a motivated and friendly Tier 1 Technical Support Engineer to join our growing support team. In this role, you will serve as the initial contact for customers seeking assistance with our products and services. Your primary responsibilities include: Checking emails - We respond to emails...
-
Tier 1 Support Engineer
3 weeks ago
Cebu City, Philippines Tahche Outsourcing Services Inc Full timeAt Extensiv, our support engineers are the heart and soul of our business. We care deeply about our customers and consistently go above and beyond to help. Our fast-growing customer base relies heavily on our ability to be present and helpful 24/7. We utilize phone, email, and chat channels to solve our customers' issues or escalate them to the proper party...
-
Tier 1 Support Engineer
2 weeks ago
Makati City, National Capital Region, Philippines iXsystems Full time $20,000 - $25,000 per yearDescriptionTrueNAS is redefining enterprise storage by delivering proven data resilience, performance, and flexibility without the complexity or constraints of legacy solutions. As the most deployed storage platform in the world, TrueNAS already powers critical data storage infrastructure for businesses, research institutions, and government agencies across...
-
Tier 1
4 days ago
Bacolod City, Western Visayas, Philippines BCM One Full time ₱150,000 - ₱250,000 per yearThe Support Engineer, Tier 1 position is an ideal opportunity to begin your career in telecommunications with a global in-house company. A Support Engineer is responsible for responding to tickets and creating documentation regarding solutions for clients' technical issues. This position will work closely with other members of the support team and follow all...
-
Tier 1Technical Support Engineer
3 weeks ago
Cebu City, Philippines Staff4Me Full timeTier 1Technical Support Engineer Overview Staff4Me is seeking a motivated and friendly Tier 1 Technical Support Engineer to join our growing support team. In this role, you will serve as the initial contact for customers seeking assistance with our products and services. Responsibilities Check emails – respond to emails within 20 minutes. Set up...
-
Tier 1 Support Engineer
2 weeks ago
Makati City, National Capital Region, Philippines TrueNAS Full time $20,000 - $25,000 per yearDescriptionTrueNAS is redefining enterprise storage by delivering proven data resilience, performance, and flexibility without the complexity or constraints of legacy solutions. As the most deployed storage platform in the world, TrueNAS already powers critical data storage infrastructure for businesses, research institutions, and government agencies across...
-
Technical Support Engineer Tier II
2 weeks ago
Cebu City, Central Visayas, Philippines Staff4Me Full time ₱900,000 - ₱1,200,000 per yearStaff4Me is seeking a Technical Support Engineer Tier II to join our dynamic support team. As a Tier II engineer, you will handle complex technical issues and provide expert guidance to our customers, ensuring they receive high-quality support. You will work closely with both customers and Tier I engineers, playing a crucial role in maintaining customer...