Tier 1 Technical Engineer

3 weeks ago

Cebu City, Philippines CallTek Full time
Tier 1 Technical Engineer - Net

Staff4Me is looking for a dedicated and detail-oriented Tier 1 Technical Engineer specializing in networking to join our team. In this role, you will be responsible for providing first-level technical support to our clients, focusing on networking issues and solutions. You will utilize your technical skills to troubleshoot and resolve client inquiries effectively.

Responsibilities
  • Respond to customer inquiries regarding networking issues, configurations, and general troubleshooting
  • Monitor, diagnose, and resolve network connectivity problems for our clients
  • Document all interactions with customers in our ticketing system and provide timely updates
  • Assist in setting up and configuring networking equipment as needed
  • Work closely with Tier 2 support teams to escalate unresolved issues and provide detailed case documentation
  • Maintain up-to-date knowledge of networking protocols, configurations, and best practices
  • Provide training and support for clients regarding networking tools and resources
  • Participate in regular team meetings to discuss issues, share knowledge, and provide feedback to improve support operations
Requirements
  • Proven experience in a technical support role, ideally focused on networking
  • A degree in Computer Science, Information Technology, or a related field is preferred
  • Strong understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPNs
  • Excellent problem-solving skills and the ability to think critically under pressure
  • Strong verbal and written communication skills, with a focus on customer service
  • Familiarity with common networking tools (e.g., Wireshark, Cisco Packet Tracer) is a plus
  • Ability to work independently and as part of a team in a fast-paced environment
Benefits
  • Free one meal a day
  • Emergency Loan and Other Financial Assistance Program
  • Free 24-hour snacks and beverages
  • Health Insurance
  • Health Subsidy
  • Interest-Based Clubs
  • Retirement Plan/ Life Insurance
  • Savings Plan
  • Team Socialization Allowance
  • Perfect Attendance Bonus
  • Quarterly Perfect Attendance Bonus
  • Year-End Performance Bonus Plan(Company discretion)
  • And much more
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