Technical Support Engineer 1

4 days ago

Cebu City, Central Visayas, Philippines Staff4Me Full time $40,000 - $60,000 per year

Job Description:

  • Provide timely and professional technical support over the phone, addressing customer inquiries and concerns.
  • Gather and assess customer information to diagnose and analyze reported issues.
  • Troubleshoot technical problems efficiently, escalating complex cases to the appropriate teams when necessary.
  • Guide customers through step-by-step solutions in a clear and concise manner.
  • Identify and escalate priority issues based on client specifications.
  • Accurately document customer interactions and resolutions.

Technical Requirements:

  • Proven experience in a technical support role, preferably in HSIA or a technology-related industry.
  • Strong troubleshooting skills with the ability to analyze and resolve technical issues effectively.
  • Excellent written and verbal communication skills with a customer-focused approach.
  • Basic understanding of networking principles and system administration.
  • Ability to work independently and collaboratively within a team.
  • Proficiency in using support ticket systems and maintaining documentation best practices.

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