Tier 1 Technical Engineer

4 days ago

Cebu City, Philippines Staff4Me Full time
Tier 1 Technical Engineer - Net

Staff4Me is seeking a dedicated and detail-oriented Tier 1 Technical Engineer specializing in networking to join our team. This role involves providing first-level technical support to clients, focusing on networking issues and solutions. You will troubleshoot and resolve client inquiries effectively using your technical skills.

Responsibilities
  • Respond to customer inquiries regarding networking issues, configurations, and troubleshooting.
  • Monitor, diagnose, and resolve network connectivity problems for clients.
  • Document interactions with customers in our ticketing system and provide timely updates.
  • Assist in setting up and configuring networking equipment as needed.
  • Collaborate with Tier 2 support teams to escalate unresolved issues and document cases thoroughly.
  • Maintain current knowledge of networking protocols, configurations, and best practices.
  • Provide training and support for clients on networking tools and resources.
  • Participate in team meetings to discuss issues, share knowledge, and improve support operations.
Qualifications
  • Experience in technical support, preferably focused on networking.
  • Degree in Computer Science, Information Technology, or related field preferred.
  • Strong understanding of networking concepts such as TCP/IP, DNS, DHCP, and VPNs.
  • Excellent problem-solving skills and ability to work under pressure.
  • Strong communication skills, both verbal and written, with a focus on customer service.
  • Familiarity with networking tools (e.g., Wireshark, Cisco Packet Tracer) is a plus.
  • Ability to work independently and in a team in a fast-paced environment.
Benefits
  • Free one meal per day
  • Emergency loan and financial assistance programs
  • Free 24-hour snacks and beverages
  • Health insurance
  • Health subsidy
  • Interest-based clubs
  • Retirement plan and life insurance
  • Savings plan
  • Team socialization allowance
  • Perfect attendance bonus
  • Quarterly attendance bonuses
  • Year-end performance bonus (discretionary)
  • And more
#J-18808-Ljbffr

  • Tier 1 Technical Engineer

    3 weeks ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time

    Tier 1 Technical Engineer - NetStaff4Me is seeking a dedicated and detail-oriented Tier 1 Technical Engineer specializing in networking to join our team. This role involves providing first-level technical support to clients, focusing on networking issues and solutions. You will troubleshoot and resolve client inquiries effectively using your technical...

  • Tier 1 Technical Engineer

    4 days ago

    Cebu City, Philippines CallTek Full time

    Tier 1 Technical Engineer - NetStaff4Me is looking for a dedicated and detail-oriented Tier 1 Technical Engineer specializing in networking to join our team. In this role, you will be responsible for providing first-level technical support to our clients, focusing on networking issues and solutions. You will utilize your technical skills to troubleshoot and...

  • Tier 1 Tech Engineer

    2 weeks ago

    Cebu City, Central Visayas, Philippines CallTek Full time

    OverviewThe Tier 1 Tech Engineer at Staff4Me is the first line of support for technical issues encountered by our customers and internal teams. You will be responsible for troubleshooting, diagnosing, and resolving common technical problems while providing excellent customer service. Your role will involve using established procedures and tools to assist in...

  • Tier 1 Tech Engineer

    4 days ago

    Cebu City, Philippines CallTek Full time

    Overview The Tier 1 Tech Engineer at Staff4Me is the first line of support for technical issues encountered by our customers and internal teams. You will be responsible for troubleshooting, diagnosing, and resolving common technical problems while providing excellent customer service. Your role will involve using established procedures and tools to assist in...

  • Tier 1 Tech Engineer

    4 days ago

    Cebu City, Philippines Staff4Me Full time

    The Tier 1 Tech Engineer at Staff4Me is the first line of support for technical issues encountered by our customers and internal teams. You will be responsible for troubleshooting, diagnosing, and resolving common technical problems while providing excellent customer service. Your role will involve using established procedures and tools to assist in the...

  • Tier 1 Tech Engineer

    2 weeks ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time

    As a Tier 1 Tech Engineer at Staff4Me, you will serve as the initial point of contact for technical support, helping users to resolve issues efficiently and effectively. Your role will involve diagnosing problems, guiding customers through troubleshooting steps, and providing clear solutions to enhance user experience.ResponsibilitiesProvide outstanding...

  • Technical Support Engineer Tier II

    3 weeks ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time

    Staff4Me is seeking a Technical Support Engineer Tier II to join our dynamic support team. As a Tier II engineer, you will handle complex technical issues and provide expert guidance to our customers, ensuring they receive high-quality support. You will work closely with both customers and Tier I engineers, playing a crucial role in maintaining customer...

  • Technical Support Engineer Tier II

    4 days ago

    Cebu City, Philippines Staff4Me Full time

    Staff4Me is seeking a Technical Support Engineer Tier II to join our dynamic support team. As a Tier II engineer, you will handle complex technical issues and provide expert guidance to our customers, ensuring they receive high-quality support. You will work closely with both customers and Tier I engineers, playing a crucial role in maintaining customer...

  • Technical Support Engineer Tier II

    1 day ago

    Cebu City, Philippines CallTek Full time

    Staff4Me is seeking a Technical Support Engineer Tier II to join our dynamic support team. As a Tier II engineer, you will handle complex technical issues and provide expert guidance to our customers, ensuring they receive high-quality support. You will work closely with both customers and Tier I engineers, playing a crucial role in maintaining customer...

  • Tier 1Technical Support Engineer

    4 days ago

    Cebu City, Philippines CallTek Full time

    Tier 1 Technical Support Engineer Job Description Staff4Me is seeking a motivated and friendly Tier 1 Technical Support Engineer to join our growing support team. In this role, you will serve as the initial contact for customers seeking assistance with our products and services. Your primary responsibilities include: Checking emails - We respond to emails...