Head Of Strategic Communications And Client Marketing

1 day ago

Mandaue, Philippines Buscojobs Full time

Head of Strategic Communications and Client Marketing

Job Description

As the Head of Strategic Communications and Client Marketing, you’ll design and drive client communication strategies, oversee online reputation management, create powerful case studies and testimonials, and build strong client engagement initiatives. This role leads high‑impact narratives in a global outsourcing environment.

Job Overview

Employment type: Full-time

Shift: Flexible shift

Work setup: Permanent WFH

  • Competitive Salary Package
  • Permanent WFH arrangement
  • HMO coverage with free dependent upon regularization
  • Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
  • Unlimited upskilling through Emapta Academy courses
  • Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
  • Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
  • Unlimited opportunities for employee referral incentives across the organization
  • Standard government and Emapta benefits
  • Total of 20 annual leaves (including 5 credits convertible to cash)
  • Mentorship and exposure to global leaders and teams
  • Diverse and supportive work environment

Responsibilities

  • Design and manage client communication programs
  • Collaborate with Marketing, Sales, Client Experience, and Product teams to communicate updates (product enhancements, process improvements, new tools)
  • Lead development of client case studies, including interviews, approvals, and content production
  • Manage client reference and testimonial database to support Sales and Marketing efforts
  • Secure and manage client consents for marketing use across owned and third‑party channels
  • Oversee presence on review platforms (Clutch, G2, Glassdoor, Google Business) and maintain brand reputation
  • Develop processes to collect client reviews and respond to feedback
  • Track sentiment and support online brand positioning in the outsourcing category

Qualifications

  • 10+ years in client communications, customer marketing, or B2B content roles
  • Experience with global clients, preferably in outsourcing, SaaS, or tech‑enabled services
  • Experience managing review site strategy, case studies, or reference programs preferred
  • Outstanding writing, storytelling, and stakeholder management skills
  • Project management skills across global time zones
  • Strong interpersonal skills for client interviews and content collaboration
  • Familiarity with Microsoft 365, HubSpot, Salesforce, and project management tools (Asana). Knowledge of Clutch, G2, Glassdoor is a plus

Daily Tasks

  • Design and manage client communication programs
  • Collaborate with cross‑functional teams to communicate updates
  • Lead development of client case studies and testimonials
  • Manage client reference database and obtain marketing consents
  • Maintain presence on review platforms and manage brand reputation
  • Track sentiment and support brand positioning

Note: This refined description consolidates the core information from the original posting while removing unrelated boilerplate and duplicative sections. It preserves responsibilities and qualifications and presents them in a clear, tag‑compliant format suitable for publication.

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