Customer Care Representative

WHAT’S IN IT FOR YOU? (PERKS AND BENEFITS)

We know that top talent deserves top rewards. Here’s what you’ll enjoy when you join our team:

• Comprehensive Health Insurance upon regularization (Philcare) with ₱250,000 MBL
• 15 days of total leave credits (7.5 SL + 7.5 VL) upon regularization
• Annual Company-Sponsored Recreational Activities
• Yearly Salary Adjustment/Increase based on your performance review
• End-of-Year Bonus
• Overtime Pay + Performance-Based Bonus + Mandatory 13th Month Pay
• Communication Allowances (when applicable)
• Other Allowances (food & transportation for field work)
• Training & Development Programs aligned with our yearly training plan
• Christmas Gift & Pantry Food Supplies

For over 30 years , Nature’s Blend Water Systems USA and Hydropure Tech Phils. Corp. have been at the forefront of water treatment and filtration solutions , serving residential, commercial, and industrial clients.

We are a PCAB Triple AAA Contractor , ISO 9001:2015 certified , and trusted by industry leaders—including being recognized by MAYNILAD’s Top Achievement for Partners (TAP) 2025 .

• 9,000+ projects completed
• 3,000+ premium clients served
• 300M+ gallons of water purified daily

Our expertise spans Commercial & Industrial Reverse Osmosis, Desalination, Rainwater Harvesting, Ultraviolet Disinfection, and Wastewater Reclamation —providing safe, sustainable, and innovative water solutions worldwide.

Now, we’re looking for a Customer Care Representative who shares our passion for service excellence and commitment to client satisfaction.

As our Customer Care Representative , you will be the heart of our client relationships. You will:

• Maintain a database showing a detailed service history of each client from collation to resolution.
• Manage all complaints with enthusiasm, positivity and a professional attitude regardless of the disposition of the client, ensuring that all concerns are responded to within 24-hours of notification.
• Roll out annual customer care surveys as part of the company’s QA/QC Policy, ensuring that all necessary areas for improvement are assessed and addressed internally.
• Play a key-role in the analysis and collation of survey results.
• Practice speedy implementation of the company’s customer care processes, including scheduling of services calls with our technicians and ensuring requests for repairs, installations, parts replacements are procured accordingly.
• Collaborate with the purchasing team for any requests needed for any service call including informing them of any urgent or medium to long-term deadlines for proper time management and coordination.
• Prepare billings/quotations for client’s review in lieu of their concern/ request, with prior approval from one’s supervisor or line manager.
• Collaborate with the collection officer in ensuring that all issued invoices are paid and collected.
• Ensure that our current policies and regulations with regards to collections and settlement of balances are complied with.
• Keep each client updated with every development accordingly on the status of their concerns.
• Turn over the appropriate concern to the appropriate staff or department when necessary.
• Acquire through self-study, research, etc., sufficient enough knowledge of the company’s series of products, services and systems to properly entertain all client inquiries.
• Perform other tasks that uphold our Code of Conduct & Service Excellence Standards at all times.

• 3-4 years’ experience in Customer Service/Customer Care (BPO or related industries preferred).
• Graduate of Marketing, Sales, Business Administration, or similar fields.
• Flexible team player with excellent interpersonal skills.
• Prompt and capable of managing simultaneous tasks daily to meet deadlines.
• Resourceful and able to work independently with minimal supervision.
• Open to learning and taking on new challenges.

Join us in our mission to build innovative and sustainable water solutions that improve lives and industries.