Customer Care Representative
2 days ago
The Customer Care Representative would help maintain customer relations, support customer service concerns and inquiries relating to the SM Store Shop / SM E-store or any brands to be assigned to the department.
Responsibilities:
- Respond to customer inquiries via phone or email, with clear and accurate information.
- Resolve customer complaints and issues in a timely and effective manner while maintaining a positive relationship.
- Document customer interactions and maintain detailed records in the customer relationship management (CRM) system.
- Follow up on customer issues to ensure they are resolved satisfactorily.
- Escalate complex or unresolved issues to the appropriate department or manager.
Key Qualifications:
- College diploma or equivalent; additional education or certifications in customer service is a plus.
- Previous experience in customer service or a similar role is preferred.
- Flexibility to work shifts, including evenings, weekends, and holidays if needed.
- Amenable to be assigned in Makati
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