Customer Care Representative

2 weeks ago

Makati City, National Capital Region, Philippines Be One of Us - Cooee Inc Full time ₱150,000 - ₱250,000 per year

Customer Service Representative (Retail for AU partner)

Job Type:
Full-time, Day Shift (AU)- (Weekends off)

About the Role

We have partnered with a company with a vision to provide businesses, organizations and individuals

Australia-wide with competitively priced high-quality office furniture and interior solutions. You will be joining a fast-growing online division responsible for providing post-sales support to new and existing customers and managing orders by liaising with all internal stakeholders.

As a Customer Service Representative you will play a key role in ensuring a seamless customer experience handling inquiries, resolving issues, and coordinating with teams to deliver efficient and reliable service.

This role is also open to fresh graduates who are eager to learn and grow in a dynamic environment.

Why Cooee

Because we believe in the power of human connection. Because we are committed to flourishing human

potential. Because we dream of a world where each one of us walks along the path to who we are and the best that we can be. This is Why we do What we do – 'To be a part of transformation one person, one community, one business at a time.

We are One Team committed to investing in relationships fueled by trust and anchored on the One Shared

Vision 'to transform through connection'. We believe this is where the strength of Cooee and our partnerships lie – in having clarity and conviction in purpose.

What you'll be working on:

● Liaise with customers for post-sales enquiries, including delivery updates and taking product and

service feedback.

● Communicate with customers and suppliers for any warranty claims regarding products.

● Administrative and support services.

● Coordinate with the warehouse regarding shipment of goods and any inventory issues.

● Maintain a strong and positive relationship with all customers, and ensure swift fulfilment of all

customer needs.

● Keep an eye on order status and keep customers updated

● Use our internal systems (Freshdesk, W3APP, Shopify) and keep records up to date

● Assisting senior project managers with the preparation, compilation and presentation of larger

commercial fit-out projects.

● Keep a professional, helpful, and positive tone in all customer interactions

● Work with suppliers to sort out issues and manage warranty claims

● Stay on top of open tasks and follow through without needing a lot of hand-holding

What we're looking for:

● Open to fresh grads or up to 5 years' experience in customer service (retail/sales)

● Strong English communication skills, both written & spoken

● Confident with MS Office & spreadsheets

● Solutions-driven mindset

● Friendly, proactive, and great at building relationships

● Organized multitasker who thrives in a team or independently

● Flexible and ready to take on new challenges

Preferred but not required

● Experience in online retail, sales, shipping, or logistics

● Familiarity with CRM tools (e.g., Freshdesk, Shopify)

● Background in working with Australian clients

Job Type: Full-time, Day Shift

  • Onsite (Makati Office): 2nd Floor, Vicente Madrigal Building Ayala Avenue, Makati City

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