customer care asap

2 days ago

Makati City, National Capital Region, Philippines MANILA BANKERS LIFE INSURANCE CORP Full time $40,000 - $60,000 per year

About the role

Are you passionate about providing exceptional customer service? We are looking for an enthusiastic and dedicated Customer Care Representative to join our team at Manila Bankers Life Insurance Corp' in Makati City, Metro Manila. This is a full-time position where you will be the first point of contact for our valued customers, ensuring their inquiries and concerns are addressed promptly and professionally.

What you'll be doing

  • Responding to inbound customer calls and emails, providing friendly and knowledgeable assistance
  • Handling a range of customer service requests, from general inquiries to complex troubleshooting
  • Documenting customer interactions and maintaining accurate records
  • Identifying opportunities to enhance the customer experience and providing feedback to the team
  • Collaborating with cross-functional teams to resolve customer issues efficiently
  • Adhering to company policies and procedures to ensure compliance

What we're looking for

  • Excellent communication and interpersonal skills, with the ability to build rapport with customers
  • Strong problem-solving and critical thinking skills to address customer concerns
  • Proficiency in Microsoft Office applications and familiarity with customer service software
  • Prior experience in a customer-facing role, preferably in the call centre or insurance industry
  • A genuine passion for providing exceptional customer service and a commitment to continuous improvement

What we offer

At Manila Bankers Life Insurance Corp', we are dedicated to creating a supportive and rewarding work environment for our employees. We offer competitive salaries, comprehensive benefits, and opportunities for professional development and career growth. You'll also enjoy a range of wellness initiatives and a collaborative, team-oriented culture that values work-life balance.

About us

Manila Bankers Life Insurance Corp' is a leading provider of life insurance and financial services in the Philippines. With a strong focus on customer satisfaction and innovation, we are committed to helping our clients achieve their financial goals and secure their future. As a respected industry player, we are known for our integrity, professionalism, and commitment to excellence.

If you're ready to embark on an exciting new chapter in your career, apply now and join our dynamic team at Manila Bankers Life Insurance Corp'

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