Customer Care Representative

4 weeks ago

Makati, Philippines Nexus Dynamix Opc Full time

Responsibilities

  • Coordinate and manage patient recall efforts and referral tracking to ensure continuity of care
  • Operate within a virtual call-center environment to handle inbound and outbound calls in a courteous and professional manner
  • Schedule patient appointments accurately based on provider availability and patient needs
  • Perform accurate and timely data entry into electronic health records and other systems
  • Verify insurance eligibility and benefits prior to appointments and assist patients with questions related to coverage
  • Communicate effectively with patients, providers, and internal departments to facilitate a smooth patient experience
  • Maintain confidentiality of all patient information in compliance with HIPAA and organizational policies
Qualifications
  • Open for Senior High Graduate, College Graduate, Bachelors/College Degree
  • Familiar with Medical Terminologies, insurance processes, is an advantage but not required
  • Excellent with phone etiquette, communication and interpersonal skills.
  • Proficient in Microsoft Office and scheduling software.
  • Amenable to work onsite and graveyard shift.
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