Customer Care Representative

3 days ago

Makati City, National Capital Region, Philippines Iscript International Inc. Full time ₱150,000 - ₱300,000 per year

Iscript International Inc. is hiring a Full time Customer Care Representative role in Makati, NCR. Apply now to be part of our team.

Job summary:

  • Looking for candidates available to work:
  • Monday: Evening
  • Tuesday: Evening
  • Wednesday: Evening
  • Thursday: Evening
  • Friday: Evening
  • 1 year of relevant work experience required for this role

VA for Ophthalmology Job Description:

  • Phone Call Management:

Handle 10-20 inbound calls daily.

Address inquiries related to scheduling, insurance order status(glasses/contracts), and general patient concerns.
- Scheduling:

Book and manage patient appointments.

Coordinate follow-ups and cancellations as needed.

  • Referrals:

Learn and manage prior authorizations (PA)

Pull required authorizations the night before the patient's visit.

  • Insurance Verification:

Verify insurance via online portals or calls.

Familiarity with providers such as IMED, Medicare, BCBS, Cigna Humana and Kaiser

  • Prior Authorizations & Benefits Checks:

Complete prior authorization request and confirm patient benefits before appointments.

  • General Administrative Tasks:

Reconcile reports into the CRM.

Track and record insurance company payments. Once performance meets standards, potential for expanded responsibilities.

Qualifications:

  • With excellent communication skills (Verbal & written)
  • Fluency in English with clear verbal communication
  • Strong attention to detail.
  • Commitment to quality work and consistent performance.
  • Reliable, high speed internet connection
  • College degree (Preferred)
  • Strong problem-solving abilities.
  • Takes Initiative and demonstrates accountability.
  • Experience in ophthalmology is a plus.
  • Collaborative and tea-oriented
  • Willing to train and willing to render graveyard shift.

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