HR Shared Services Specialist

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

So what does a HRSS Specialist really do? Think of yourself as an employee advocate for our employees, so not just anyone is qualified for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on, now we need your full concentration because it’s time to imagine what it’s like being a HRSS Specialist.

What does an HR Shared Services Specialist do?

• Administer employee benefits globally.

• Liaise with government agencies and vendors on benefits processing, to ensure a smooth availment process.

• Ensure employee data is up to date, accurate, and compliant with government agencies & third-party vendors.

• Handle Level 2 Glowstick ticket related HR General inquiries and Benefits. Replying to cases that require action, further investigation, and acting as subject matter experts on benefits.

• Handle Talkdesk for Life-Threatening urgent cases that need HR’s help.

• Provide support and guidance in terms of benefits processing to immediate family members of diseased employees.

• Vendor management. Coordinate with the vendor imposing the agreement indicated in the signed SOW.

• Drive operational performance and service excellence within the Benefits Shared Service function, and identify areas for improvement.

• Implement automation project that will help improve the benefits availment process

• Maintain and protect confidential data with great discretion.

• Represent Benefits Team during audit ie., client audit & statutory audit

• Conduct orientation during new benefits rollout. Address employee concerns raised during FGD with teammates.

• Partner with functional Global HR process owners to implement proactive employee retention strategies.

• Work with our TaskUs Benefits team members from different regions to ensure alignment across our offices as well as to share best practices.

• Deliver Ad hoc tasks deemed necessary by the business

Do you have what it takes to become a HRSS Specialist?

• Graduate of Human Resource Management, any math course, or other related courses.

• Preferably with experience in a BPO setting

• Strong understanding of various HR functions such as compensation, employee relations, benefits , etc

• Familiarity with Sales Force, (or other CRMs) and Ticketing platforms is an advantage

• Willing to learn and going the extra mile

• Can type at least 35 WPM

• Good problem solving and critical thinking skills with focus on issue resolution and customer satisfaction

• Proficient with probing questions

• With at least 10mbps internet connection at home

• Is flexible and can quickly adjust to frequent process and information changes

• Have extensive skills and knowledge when it comes MS Office applications, particularly MS Excel or Google sheet

• Amenable to rotating schedules, someone who has strong analytical skills, and can work independently

• Strong understanding of various business systems and processes

• Outstanding attention to detail, analytical and organizational skills

• Able to work collaboratively with various stakeholders to get things done, and maintain employee confidentiality, data integrity, and security.

• Experience in data quality reporting, advantage

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL .