Leasing Administrator

1 week ago

Cagayan de Oro, Philippines figment Full time

Role Overview: The Leasing Administrator plays a critical role in supporting the leasing process by assisting current members with any lease-related concerns before and during their stay. This role focuses on ensuring members receive timely, accurate support regarding their contracts, lease agreements, and any other lease-related requests, helping to foster a positive and seamless member experience.

Working remotely, this position requires strong administrative skills, attention to detail, and a customer-first mindset. A background in contract administration, customer service, and real estate is highly valued.

Key Responsibilities:

  • Lease Administration (20%) Prepare, review, and manage lease agreements, ensuring compliance with company policies and legal requirements.
  • Member Support & Concern Resolution (30%) Act as a key point of contact for current members regarding lease- or contract-related concerns before and during their stay. Provide accurate, clear, and timely responses to resolve issues or answer questions related to their lease agreements.
  • Demonstrate the ability to follow instructions carefully and understand various situational cases to provide appropriate and effective solutions.
  • Lease Records Management (10%) Maintain organised, up-to-date records of leases, member communications, and supporting documents.
  • Customer Service & Communication (15%) Ensure prompt, professional, and courteous responses to member inquiries via email, phone, or messaging platforms.
  • Expectation: Complete tasks and respond to member concerns within 1 hour.
  • Member Retention Support (10%) Contribute to retention efforts, with a goal of maintaining a 50% retention rate, by supporting a consistent and positive experience throughout the lease term.
  • Discount Management (5%) Apply and monitor approved rental discounts, ensuring usage stays within the 20% cap unless otherwise approved.
  • Cross-Team Collaboration (5%) Coordinate with Operations and Finance teams to support lease accuracy and ensure smooth operational processes.
  • Administrative Support & Compliance (5%) Perform general administrative tasks as needed and ensure all practices adhere to leasing standards and fair housing regulations.

Requirements:

  • Minimum 2 years of experience in leasing administration, contract management, or similar customer-facing administrative roles
  • Strong understanding of lease agreements, contract terms, and tenant/member rights
  • Excellent communication and interpersonal skills, with a customer-focused approach
  • Demonstrated ability to follow instructions and analyze different situational cases to provide appropriate solutions
  • High level of organization and attention to detail
  • Ability to manage multiple priorities and meet deadlines in a remote work environment
  • Proficiency with CRM software and communication tools such as Google Workspace (Gmail, Google Docs, Google Sheets, Google Drive)
  • Background in real estate or property management is a plus
  • Self-motivated, reliable, and able to work independently with minimal supervision

Ideal Candidate Profile:

  • University diploma required
  • 1-3 years of experience in hospitality, tourism, customer service or property management.
  • Passionate about community-building, property oversight, and delivering top-tier service.
  • Thrives in a fast-paced startup environment and is eager to make a tangible impact.
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Customer Service

Industries: Consumer Services and Real Estate

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