Customer Support

2 weeks ago

Mandaluyong City, National Capital Region, Philippines ISTA Personnel Solutions Full time ₱900,000 - ₱1,200,000 per year

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare Customer Service Associate to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you

Key Responsibilities:

o Manage and maintain a minimum active caseload of 40 patients using Salesforce.

o Prioritize and address case needs based on daily lists and Chatter/Notes instructions.

o Handle DME orders using Parachute or another DME order system.

o Arrange transportation assistance through Access a Ride.

o Coordinate pharmacy prescription refills.

o Identify and contact PCPs and specialists in the patient's area.

Requirements

  • At least 6 months experience handling any healthcare campaign

  • Proficiency in Office 365.

  • Excellent organizational and time management skills.

  • Good verbal and written English skills

  • Ability to work independently and as part of a team.

  • Detail-oriented with a strong commitment to accuracy and quality.

  • Ability to adapt to evolving workflows and systems

  • Willing to work onsite in Shaw, Mandaluyong

  • Amenable working night shift
Benefits

What can we offer you?

  • Competitive salary and benefits
  • Health Insurance with free dependents*
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills

Our commitment to you

  • Strong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all inclusive environment where everyone thrives

  • Seasonal Non-voice Support

    3 days ago

    Mandaluyong City, National Capital Region, Philippines Support Services Group Full time ₱15,000 - ₱30,000 per year

    Key ResponsibilitiesAs a Non-voice Agent, you'll be at the forefront of customer interactions, proactively and reactively handling queries and escalations. Your role will include:Responding to customers concerns and inquiries.Engaging with customers through live chat or email.Keeping customers informed by maintaining updates on new and ongoing...

  • Network Support Engineer

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines GOODMAN SUPPORT SERVICES INC. Full time ₱30,000 - ₱60,000 per year

    Functional Overview:A Network Support Engineer is responsible for ensuring that IT services meet agreed-upon performance levels. They monitor service performance, identify issues, and implement corrective actions to maintain high levels of service availability and quality.Duties and Responsibilities:Monitor service performance: Use monitoring tools to track...

  • Technical Support Tier I

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines GOODMAN SUPPORT SERVICES INC. Full time ₱150,000 - ₱250,000 per year

    As a Technical Support Tier I, you will serve as the first line of defense in maintaining service reliability and operational performance across network, application, and infrastructure layers. You will be responsible for monitoring systems, detecting service issues, performing initial triage, and escalating to the appropriate technical teams. This role...

  • Technical Support Representative I

    7 days ago

    Mandaluyong City, National Capital Region, Philippines GOODMAN SUPPORT SERVICES INC. Full time ₱250,000 - ₱500,000 per year

    Functional Overview:As a Technical Support Representative, you will serve as the first line of defense in maintaining service reliability and operational performance across network, application, and infrastructure layers. You will be responsible for monitoring systems, detecting service issues, performing initial triage, and escalating to the appropriate...

  • Customer Support Specialist

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines ConnectOS Full time ₱360,000 - ₱480,000 per year

    Salary: P30,000 to P40,000 (Monthly Package)Schedule: Monday - Friday (6:00 AM - 3:00 PM PHT)What are we looking for? Skills Required: Bachelor's Degree in any relevant course.Minimum 2 years of customer-facing in a customer support/service or help desk role, ideally supporting the financial-related industryLending Experience (consumer-facing or...

  • Customer Support Consultant

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Emapta Full time

    Delivering Confidence, One Customer at a Time Be the trusted voice customers rely on where every interaction builds loyalty, trust, and long-term connections. Join a team that values expertise, empathy, and innovation, helping clients navigate complex financial needs while shaping customer experiences that make a difference. Make your mark in an...

  • Customer Support Consultant

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Emapta Full time ₱104,000 - ₱130,878 per year

    Redefining Real Estate Support Through Exceptional Service In real estate, every question is a doorway and you'll be the key. From clarifying listings to guiding users through digital platforms, you'll help customers navigate their property journey. While they search for their dream home, you'll be building yours: a global career without leaving the...

  • Customer Support Analyst

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines ConnectOS Full time ₱250,000 - ₱500,000 per year

    Schedule: 12-hour rotational shift, alternates every 2 days and 3 days (03:00 AM - 03:00 PM, 3:00PM - 3:00AM PHT)What are we looking for?Skills Required:   Educated to A Level or equivalentPrevious experience of Microsoft SQL Database query and management toolsPrevious experience of Customer Service / Application Support in an application support...

  • Customer Support Specialist

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines IGT Solutions Full time ₱500,000 - ₱1,000,000 per year

    IGT Technologies Philippines, Inc. is seeking a dedicated and customer-focused Call Centre Customer Service Representative to join our team in Shaw, Mandaluyong, Metro Manila.What you'll be doingAssisting customers with hotel booking inquiries, modifications, and cancellationsProviding detailed information about hotel amenities, rates, and...

  • Customer Support Manager

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Trucker Path Full time ₱1,500,000 - ₱2,500,000 per year

    DescriptionTeam Leadership: Lead and mentor a team of customer service representatives, providing guidance, support, and performance feedback.Customer Experience: Develop and implement strategies to improve customer satisfaction and ensure a seamless experience across all touchpoints.Zendesk Management: Oversee the use of Zendesk for ticketing, customer...