Customer Support

1 week ago

Mandaluyong City, National Capital Region, Philippines ISTA Solutions Full time ₱900,000 - ₱1,200,000 per year

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare Customer Service Associate to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you
Key Responsibilities:

  • Manage and maintain a minimum active caseload of 40 patients using Salesforce
  • Prioritize and address case needs based on daily lists and Chatter/Notes instructions
  • Handle DME orders using Parachute or another DME order system
  • Arrange transportation assistance through Access a Ride
  • Coordinate pharmacy prescription refills
  • Identify and contact PCPs and specialists in the patient's area

Requirements

  • At least 6 months experience handling any healthcare campaign
  • Proficiency in Office 365.
  • Excellent organizational and time management skills.
  • Good verbal and written English skills
  • Ability to work independently and as part of a team
  • Detail-oriented with a strong commitment to accuracy and quality.
  • Ability to adapt to evolving workflows and systems
  • Willing to work onsite in Shaw, Mandaluyong
  • Amenable working night shift

Benefits
What can we offer you?

  • Competitive salary and benefits
  • Health Insurance with free dependents*
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills

Our commitment to you

  • Strong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all inclusive environment where everyone thrives

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