Customer Support Representative

4 weeks ago


Mandaluyong, Philippines Talent Outsourcing Channel (TORCH) Solutions Full time

About the role

Talent Outsourcing Channel Solutions' is seeking a driven and customer-focused CSR - Healthcare Associates to join our growing team in Mandaluyong City, Metro Manila. This full-time position will have you playing a vital role in delivering exceptional customer service to our clients in the healthcare industry.

What you'll be doing
Providing professional and courteous customer service to inbound calls and inquiries from healthcare clients and patients
Assisting customers with a wide range of queries and issues, from appointment scheduling to claims processing
Accurately documenting customer interactions and following up on open items
Identifying opportunities to enhance the customer experience and suggesting process improvements
Adhering to all company policies, procedures and quality standards
Collaborating with cross-functional teams to ensure efficient and seamless service delivery

What we're looking for
College level - 3mos CCE | 2yrs Business or Medical Allied Course - no exp required | HS grad - with 6mos BPO of experience in a customer service or call centre role, preferably in the healthcare industry
Strong communication and interpersonal skills, with the ability to interact with customers from diverse backgrounds
Excellent problem-solving and critical thinking skills to handle a variety of customer inquiries
Proficiency in using customer relationship management (CRM) systems and other relevant software
A positive, adaptable mindset and the ability to work effectively in a fast-paced, dynamic environment
Fluency in English and the local language

What we offer
At Talent Outsourcing Channel Solutions', we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits including:
Comprehensive medical and dental insurance
Opportunities for career development and advancement
Flexible work arrangements and a healthy work-life balance
Team-building activities and social events
Discounts on products and services

About us
Talent Outsourcing Channel Solutions' is a leading provider of comprehensive business process outsourcing services. With a strong focus on customer satisfaction, we partner with clients across various industries to deliver innovative solutions that drive growth and operational efficiency. Our talented team of professionals is the backbone of our success, and we are committed to creating a diverse and inclusive work environment where everyone can thrive.

Apply now



  • Mandaluyong City, National Capital Region, Philippines GOODMAN SUPPORT SERVICES INC. Full time ₱250,000 - ₱500,000 per year

    Functional Overview:As a Technical Support Representative, you will serve as the first line of defense in maintaining service reliability and operational performance across network, application, and infrastructure layers. You will be responsible for monitoring systems, detecting service issues, performing initial triage, and escalating to the appropriate...


  • Mandaluyong, Philippines Smoothlink Technologies Inc. Full time

    We are a leading global eCommerce company with a strong presence across the US, Canada, and Europe, and offices in major cities worldwide. We’re looking for passionate Customer Service Representatives who are excellent communicators and natural problem-solvers. You'll be joining us as a full-time, in-house team member. Whether you're a recent graduate or...


  • Mandaluyong, Philippines Acquire Full time

    We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!As Customer Care Representative, you’ll represent the account and interact with clients through various platforms of...


  • Mandaluyong City, National Capital Region, Philippines Global Strategic Careers Full time ₱150,000 - ₱250,000 per year

    We're Hiring:Customer Service RepresentativeLocation:Mandaluyong (On-site)We are looking for a Customer Service Representative to join our team. The ideal candidate should have an experience in a BPO setting handling voice accounts (at least managing 40-60 inbound or outbound calls per day).Key Responsibilities:Handle inbound and outbound calls efficiently...


  • Mandaluyong City, National Capital Region, Philippines Comrise Full time ₱240,000 - ₱264,000 per year

    Job Title: Customer Service Representative (CSR)Shift: Night ShiftWork Set-Up: Full-OnsiteJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will serve as the first point of contact for our customers, providing assistance, resolving issues, and ensuring a...


  • Mandaluyong, Philippines NEKSJOB Full time

    Are you a passionate individual with excellent communication skills and a knack for problem-solving? Join our dynamic team as a Customer Service Representative and be the face of our company's commitment to outstanding customer support. Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, and live chat. Provide...


  • Mandaluyong, Philippines NEKSJOB Full time

    Are you a passionate individual with excellent communication skills and a knack for problem-solving? Join our dynamic team as a Customer Service Representative and be the face of our company's commitment to outstanding customer support. Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, and live chat. Provide...


  • Mandaluyong, Philippines Talent Outsourcing Channel (TORCH) Solutions Full time

    We're looking for Customer Service Representatives to be part of our growing team! Whether you're a fresh grad or experienced in BPO, this is your chance to step up your career! Available Positions & Qualifications: Financial / Tech / Customer Service At least SHS Graduate or 2nd Year College Level Average to Excellent Communication Skills Up to ₱24K...


  • Mandaluyong City, National Capital Region, Philippines Acquire Intelligence Full time ₱150,000 - ₱250,000 per year

    We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldAs Customer Service Representative, you will be responsible for providing exceptional customer service over the phone,...


  • Mandaluyong, Philippines San Miguel Corp. Full time

    Select how often (in days) to receive an alert: Title: Customer Care Representative - Local Financial Account Location:Mandaluyong City (ABK0), PH Date: May 15, 2025 Description:Position Title:Customer Service Representative Work Base: SMPC, Mandaluyong Qualifications: Graduate of 4-year course or completed at least 2 years in College; preferably with...