Customer Support Representative

3 days ago

Mandaluyong, Philippines Talent Outsourcing Channel (TORCH) Solutions Full time

About the role

Talent Outsourcing Channel Solutions' is seeking a driven and customer-focused CSR - Healthcare Associates to join our growing team in Mandaluyong City, Metro Manila. This full-time position will have you playing a vital role in delivering exceptional customer service to our clients in the healthcare industry.

What you'll be doing
Providing professional and courteous customer service to inbound calls and inquiries from healthcare clients and patients
Assisting customers with a wide range of queries and issues, from appointment scheduling to claims processing
Accurately documenting customer interactions and following up on open items
Identifying opportunities to enhance the customer experience and suggesting process improvements
Adhering to all company policies, procedures and quality standards
Collaborating with cross-functional teams to ensure efficient and seamless service delivery

What we're looking for
College level - 3mos CCE | 2yrs Business or Medical Allied Course - no exp required | HS grad - with 6mos BPO of experience in a customer service or call centre role, preferably in the healthcare industry
Strong communication and interpersonal skills, with the ability to interact with customers from diverse backgrounds
Excellent problem-solving and critical thinking skills to handle a variety of customer inquiries
Proficiency in using customer relationship management (CRM) systems and other relevant software
A positive, adaptable mindset and the ability to work effectively in a fast-paced, dynamic environment
Fluency in English and the local language

What we offer
At Talent Outsourcing Channel Solutions', we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits including:
Comprehensive medical and dental insurance
Opportunities for career development and advancement
Flexible work arrangements and a healthy work-life balance
Team-building activities and social events
Discounts on products and services

About us
Talent Outsourcing Channel Solutions' is a leading provider of comprehensive business process outsourcing services. With a strong focus on customer satisfaction, we partner with clients across various industries to deliver innovative solutions that drive growth and operational efficiency. Our talented team of professionals is the backbone of our success, and we are committed to creating a diverse and inclusive work environment where everyone can thrive.

Apply now

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