Key Accounts Specialist

Key Accounts Specialist

Location: Makati, Pasig City, National Capital Region

Salary: ₱ - ₱

Employer: Robinsons Land Corporation

Posted: today

Job Description

• Handles after-sales concerns/issues/inquiries of clients/homeowners to provide assistance and solutions (e.g. payment-related concerns, follow-ups, and requests).
• Assists customers with their after-sales concerns related to payment and collections.
• Maintains excellent professional relationship with the clients, ensuring positive customer service provision.
• Reports to the accounts managers on the progress of clients' payment process for the unit.
• Responsible for monitoring past due accounts and sending payment reminders and other collection notices.
• Reviews financial reports and monitors accounts to ensure payment issuance through coordinating with the relevant department/s.

Qualifications

• Graduate of any business-related 4-year course (Financial Course is preferred).
• Open to Fresh Graduates.
• Willing to work on-site (client-facing).
• With excellent communication and customer service skills.
• Has confidence and is assertive.
• Has 1-3 years of customer service, real estate, or collection experience.

Client Relations Staff

Location: Pasig City, National Capital Region

Salary: ₱ - ₱

Employer: Robinsons Land Corporation

Posted: today

Job Description

Qualifications:

• Bachelor's degree graduate
• Willing to work on-site (client-facing).
• With excellent communication and customer service skills.
• Has confidence and is assertive.
• Has 1-3 years of CSR/Front Office/BPO work experience.

Duties and Responsibilities:

• Handles after-sales concerns/issues/inquiries of clients/homeowners to provide assistance and solutions (e.g. payment-related concerns, follow-ups, and requests).
• Maintains excellent professional relationship with the clients, ensuring positive customer service provision.
• Reports to the accounts managers on the progress of clients' payment process for the unit.
• Monitors renewals and handles new and existing accounts (clients assigned with).
• Reviews financial reports and monitors accounts to ensure payment issuance through coordinating with the Accounts Receivables Department.

Client Relations Supervisor

Location: Mandaluyong / Mandaluyong area

Posted: 1 day ago

Job Description

About the Role: Our Client Relations Supervisor plays a vital role in enhancing the customer experience by fostering strong client relationships and ensuring delivery of exceptional after-sales service. Lead and develop the team to ensure effective service operations.

Key Responsibilities:

• Stakeholder engagement: Coordinate with clients, in-house designers, project coordinators, technicians, and installers to address after-sales service issues and ensure a smooth client experience.
• Problem-solving: Oversee resolution of customer concerns and ensure timely solutions.
• Process improvement: Identify and implement strategies to improve customer service operations, productivity, and profitability.
• Key client support: Deliver tailored after-sales service to VIP clients.
• Service quality metrics: Track and analyze service quality and customer satisfaction metrics.
• Knowledge management: Lead training and onboarding of team members and maintain updated knowledge resources.
• Team leadership: Manage team performance through evaluations and coaching.

What will set you up for success:

• Bachelor's Degree from a reputable university
• At least 4 years of experience in customer experience and service
• Proficient in Google Workspace and Microsoft Office
• Strong interpersonal skills and genuine enthusiasm for assisting customers
• Ability to address customer concerns and operational needs quickly
• Collaborative mindset with cross-functional teams
• Proven leadership experience

Client Relations Officer

Location: Shaw Blvd, Mandaluyong City / Mandaluyong area

Posted: 1 day ago

Job Description

Position: Client Relations Officer

We are looking for a personable and proactive Client Relations Officer to join our growing team. This role builds and maintains positive relationships with clients, ensuring satisfaction and timely resolution of concerns.

Key Responsibilities

• Serve as the primary contact for clients, addressing inquiries, requests, and concerns promptly
• Build and nurture long-term client relationships through consistent communication and support
• Coordinate with internal departments to ensure smooth service delivery
• Monitor client feedback and escalate issues to appropriate teams
• Maintain accurate records of client interactions and transactions
• Assist in planning and organizing client engagement activities and events

Qualifications

• Bachelor's Degree in Business, Communications, Marketing, or related field
• Experience in client servicing, customer relations, or account management
• Excellent communication, interpersonal, and problem-solving skills
• Client-focused, collaborative, and able to handle multiple tasks
• Willing to be assigned at Shaw Blvd, Mandaluyong City

Client Relations Associate

Location: Mandaluyong / Ortigas area

Posted: today

Job Description

The Client Relations Associate will support the Focus Global team in delivering excellent customer support by building relationships and championing high-quality after-sales service.

Key Responsibilities:

• Stakeholder communications: Coordinate with clients, in-house designers, project coordinators, technicians, and installers regarding after-sales service issues
• Relationship management: Build trust and maintain strong relationships
• Product knowledge: Understand Focus Global products to provide suitable support
• Resolution: Monitor queries, identify solutions, and escalate as needed
• Documentation and analysis: Track recurring concerns and assess service quality
• Process improvements: Develop strategies to improve service operations

You are an ideal candidate if you:

• Have a Bachelor’s Degree in Hospitality Management, Business, or related field
• Experience using Google Workspace and Microsoft Office
• Ability to quickly address customer concerns
• Excellent interpersonal skills and customer-focused mindset
• Willing to collaborate with cross-functional teams
• Experience with world-class brands in home furnishings is a plus

Client Relations Executive

Location: Taguig, National Capital Region

Salary: ₱ - ₱

Posted: today

Job Description

Responsibilities include preparing and processing renewal contracts, coordinating with clients and internal departments, drafting contract terms, maintaining retention data, supporting account management, resolving contractual issues, and organizing client databases and communications.

Qualifications:

• Diploma or Bachelor’s degree in Business Administration, Marketing, or related field
• Minimum 2 years of experience in client relations, business development, or account management
• Strong communication and interpersonal skills
• Highly organized with attention to detail
• Proficient in Microsoft Office; CRM familiarity is a plus

Benefits:

• Free group life insurance, medical allowance and HMO for employee on regularization
• Separation/retirement benefits, rice allowance, clothing allowance
• Leaves, Christmas gifts, company events, health and life insurance
• On-site parking, opportunities for promotion and permanent status
• Overtime pay and performance bonus

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