Provisioning Support Associate

Overview

1,896 Provisioning Support Associate jobs in the Philippines are advertised. Listings include various Client Services roles across multiple employers, with descriptions that cover responsibilities, qualifications, and benefits. This description consolidates the provided content into structured sections while preserving original information.

Responsibilities

• Provisioning Support: check pending product activation at start/end of shift and ensure activation within the first 24 hours; provide customer updates via phone and email; follow up with unresponsive customers; respond to or update all tickets within the Service Level Agreement; escalate activation needs (e.g., VPS, add-ons) as required; coordinate with SSL providers for SSL certificates and verification;
• Operations & Compliance: maintain confidential login information; attend to operations queries; perform duties assigned by Management; comply with company policies and core values; work hours flexibly when required; uphold ethical business practices.
• Client & Project Services (where applicable): support client meetings, document outcomes, manage follow-ups, maintain client records, coordinate with internal teams, track deliverables and timelines, assist in onboarding new services, and prepare status reports.
• Reporting & Documentation: prepare follow-up reports and presentations, maintain organized client/project documentation, and ensure logins and access controls are properly managed.

Qualifications & Requirements

• Graduate or undergraduate in IT-related field or 6 months to 1 year BPO/IT experience; strong verbal and written communication; average to strong English skills;
• Proficiency in Google Workspace and/or Microsoft Office; familiarity with project management tools (e.g., Asana) and CRM systems;
• Strong organizational skills, attention to detail, and ability to manage multiple priorities; willingness to work with U.S. business hours or local requirements;
• Gender and region-appropriate eligibility vary by employer; some postings note restrictions on applicants from certain regions.

Benefits & Work Environment

• Work-life balance; competitive compensation and benefits; opportunities for professional development; remote or office-based options depending on employer.
• Global exposure, collaboration with U.S.-based clients, and potential for growth within client services, accounting, and operations roles.

Sample Roles and Employers Mentioned

• Newfold Digital / Velocity Made Good International (PH) Inc. — Client Services and Corporate Support roles in Manila and remote settings; role titles include Client Services and related operational support;
• VMG Premedia — Client Services (Manila-based) with roles focused on client relationship management, project coordination, and service delivery for U.S.-based clients;
• Hammerjack — Client Services Administrator / Accounting Virtual Assistant roles with hybrid setup (Makati) and Australian clients; responsibilities include bookkeeping, BAS/ATO/ASIC tasks, and admin support;
• LEAP Global Teams — Client Services Manager and related administration roles with client relationship management, governance, and contract management responsibilities;
• Other postings include roles in Client Services, Administration, and Project Coordination across various companies in the Philippines, often highlighting remote work, U.S. hours, or hybrid setups.

About and Legal Notes

This description includes essential job functions, responsibilities, and qualifications. It is not an exhaustive list and descriptions may be revised by the company. This advertiser notes regional restrictions where applicable (e.g., some postings restricting applicants from certain regions).

Job Status

Posted recently. Some postings may indicate regional eligibility constraints or country-specific requirements.

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