IT Support Specialist

11 hours ago

Metro Manila Philippines Cato Networks Full time

Overview

Welcome to the future of cloud networking and security Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeem, Trusteer and more). Cato’s unique technology inspired a brand-new product category, later named “SASE” by Gartner and a market expected to reach $25 billion by 2027.

This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader – don’t miss it

Cato Networks is seeking an experienced IT Support Specialist to join our IT support team. In this role, you will be responsible for providing first-line support to Cato’s employees by managing user accounts and access, troubleshooting hardware and software issues, and handling our employees\' onboarding and offboarding.

Responsibilities
  • Provide first-line technical support to Cato’s employees, addressing their IT needs in a timely and efficient manner.
  • Troubleshoot hardware and software issues on Windows and Mac devices.
  • Manage and resolve IT tickets related to cloud applications, systems, and infrastructure, including Microsoft 365, Slack, and Zoom.
  • Handle the IT requirements for employee onboarding and offboarding.
Requirements
  • Minimum of 3 years of experience in IT support or related field.
  • Experience with Azure AD and Microsoft 365 cloud environments.
  • Experience of troubleshooting issues with Windows and Mac laptops, and mobile devices.
  • Knowledge of network infrastructure including Firewalls, Wi-Fi, VPNs.
  • Experience with working with AWS and Azure IAM. - Advantage.
  • Knowledge of working with Jira and Confluence – Advantage.
Seniorit y level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • Computer and Network Security
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