Provisioning Specialist

2 days ago

Bonifacio Global Metro Manila, Philippines Exypnox Inc Full time ₱900,000 - ₱1,200,000 per year

As a Provisioning Specialist, you will be essential in enhancing our customer onboarding experience and ensuring clients fully leverage our IT management platform. You will manage the provisioning process for various third-party products, requiring diligence in accuracy and adherence to established procedures.

  • Account Setup and Configuration: Manage the creation and configuration of user accounts for new clients, ensuring all necessary features and permissions are accurately assigned. Follow the unique provisioning processes for each third-party product to provide customers with appropriate access. Our SLA is within one business day.
  • User Management: Monitor and maintain user accounts, including role assignments, permissions, and access rights. Handle requests for account modifications, ensuring accuracy.
  • Data Management: Ensure the accuracy and security of customer data throughout the provisioning process. Assist in migrating customer data into the SaaS platform as needed, adhering to best practices for data integrity.
  • Process Improvement: Identify and implement improvements to provisioning workflows to enhance efficiency and user experience. As you gain proficiency, assist with subscription management to contribute to smoother operations.
  • Troubleshooting and Support: Act as the primary point of contact for provisioning-related issues, resolving problems promptly to minimize disruption. Provide ongoing support to users, addressing questions and concerns about account access and functionality.
  • Reporting and Analytics: Generate reports on provisioning activities and user metrics to identify trends and areas for improvement. Analyze data to support decision-making processes related to customer success and account management.
  • Billing Cross training and support during the month end.
  • Other duties as needed

Hybrid Work Set-up: 1 office day in BGC, 4 days work from home per week

What we offer:

  • Hybrid work set up. Work from home 4 days a week
  • Full benefits after 6 months includes medical, dental insurance by Maxicare.
  • Flexible paid time off and sick leaves.
  • Opportunity for growth and advancement.

Skills and Qualifications:

  • 1-3 years of Provisioning experience.
  • Experience and familiarity with Autotask, Crowdstrike, Bitdefender, ServiceNow is a plus.
  • Understanding of Salesforce.
  • Experience in Excel and Zendesk.
  • Accurate data entry. Attention to detail.
  • Experience in analyzing large transactional volumes, preparing trend analysis, and resolving variance issues.
  • Possess excellent interpersonal, verbal and written communication skills with the ability to effectively organize and present information and respond to questions.
  • Able to work effectively in a fast-paced environment, prioritize tasks appropriately, and handle multiple responsibilities at once.
  • Excellent analytical and problem-solving abilities.
  • Knowledge of relevant laws and regulations, such as GDPR.

Exypnox and NinjaOne

Exypnox proudly serves as the local partner of NinjaOne, a SaaS company revolutionizing IT operations. NinjaOne is a leading unified IT management solution that simplifies the way IT teams work. With NinjaOne, MSPs and IT departments can automate, manage, and remediate all their endpoint management tasks within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. NinjaOne supports over 30,000 customers around the world and is consistently ranked #1 for its world-class customer support. NinjaOne has been recognized as the best rated software in its category on G2 and Gartner Digital Markets for the past three plus years.

  • IT Asset Management Specialist

    2 days ago

    Bonifacio Global, Metro Manila, Philippines DigiPlus Interactive Corp. Full time ₱900,000 - ₱1,200,000 per year

    About DigiPlus Interactive Corp.DigiPlus Interactive Corp. pioneered digital entertainment in the Philippines. It introduced leading platforms BingoPlus and ArenaPlus, widely known for their engaging experiences in interactive gaming and sports entertainment. DigiPlus also operates GameZone, with more to come.For more information, visit: The IT Asset...

  • Provisioning Specialist Support Role

    5 days ago

    Manila, National Capital Region, Philippines beBeeCustomerSupport Full time ₱1,000,000 - ₱1,300,000

    Enterprise Provisioning Support Specialist Job OverviewWe are seeking a seasoned professional to provide exceptional support services to our Enterprise clients. The ideal candidate will play a vital role in ensuring the smooth adoption and utilization of our products.This is a fantastic opportunity for someone who thrives in a fast-paced environment and is...

  • Enterprise Provisioning Support Specialist

    3 weeks ago

    Manila, National Capital Region, Philippines Atlassian Full time

    OverviewAtlassians can choose where they work – office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first...

  • Identity and Access Management Specialist

    16 hours ago

    , Metro Manila, Philippines Aurecon Full time

    Identity and Access Management Specialist Join to apply for the Identity and Access Management Specialist role at Aurecon Identity and Access Management Specialist Join to apply for the Identity and Access Management Specialist role at Aurecon Get AI-powered advice on this job and more exclusive features. Just imagine your future with us…At Aurecon we...

  • Contract Specialist

    2 weeks ago

    Fort Bonifacio, National Capital Region, Philippines Directio Sp. z o.o. Full time ₱30,000 - ₱35,000 per year

    Directio is a global IT services company. We consult, code, test, deploy, and manage mainly cloud-based and mobile applications, providing around-the-clock support from our offices in Poland, the Philippines, Mexico, and the USA. We prepare our FMCG, retail, automotive, and SaaS clients for the future by accelerating their digital transformation. Operating...

  • IT Support Specialist

    5 days ago

    Manila, National Capital Region, Philippines beBeeSupport Full time $50,000 - $83,000

    Job Title: IT Support SpecialistWe are seeking a skilled IT Support Specialist to join our global team.This role involves providing timely and effective resolution for customers' computer and application issues, acting as the first point of contact for technical support.The successful candidate will manage the IT ticket queue efficiently, ensuring all issues...

  • Clinical Sales Specialist

    5 days ago

    Manila, National Capital Region, Philippines beBeeOncology Full time ₱2,500,000 - ₱5,000,000

    Clinical Sales SpecialistWe are seeking a seasoned clinical sales specialist to develop and maintain strong relationships with key decision makers in the oncology community.Pursue strategic partnerships with oncologists, private hospitals and channel partners to increase referrals of patients who can benefit from new treatments.Conduct sales meetings and...

  • Vessel Account Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Wrist Full time $40,000 - $80,000 per year

    Company Description About GarretsGarrets International operates as a division of the wider Wrist Group and represents one of the maritime Industry's largest and most accomplished catering companies within provision and stores consumables through a global network of accredited suppliers. We operate from our headquarter in Nørresundby (Denmark), but also have...

  • Technical Support Specialist

    5 days ago

    Manila, National Capital Region, Philippines beBeeHelpDesk Full time ₱2,500,000 - ₱4,000,000

    We are seeking an experienced IT Help Desk Technician to join our team. About the Role The successful candidate will serve as the primary point of contact for all internal technology issues, providing timely and professional assistance via phone, email, Teams, and ticketing systems. They will be responsible for triaging, resolving, or escalating support...

  • Network Infrastructure Specialist

    5 days ago

    Manila, National Capital Region, Philippines beBeeprovisioning Full time $90,000 - $120,000

    IT Provisioning Expert RoleWe are seeking a highly skilled IT Provisioning Engineer to join our team. As an IT Provisioning Engineer, you will work closely with our clients to onboard new services and ensure a seamless experience.Your primary responsibility will be to document and assess client environments, deploying tools and monitoring systems to meet...