Provisioning Specialist

1 week ago

Bonifacio Global Metro Manila, Philippines Exypnox Inc Full time ₱900,000 - ₱1,200,000 per year

As a Provisioning Specialist, you will be essential in enhancing our customer onboarding experience and ensuring clients fully leverage our IT management platform. You will manage the provisioning process for various third-party products, requiring diligence in accuracy and adherence to established procedures.

  • Account Setup and Configuration: Manage the creation and configuration of user accounts for new clients, ensuring all necessary features and permissions are accurately assigned. Follow the unique provisioning processes for each third-party product to provide customers with appropriate access. Our SLA is within one business day.
  • User Management: Monitor and maintain user accounts, including role assignments, permissions, and access rights. Handle requests for account modifications, ensuring accuracy.
  • Data Management: Ensure the accuracy and security of customer data throughout the provisioning process. Assist in migrating customer data into the SaaS platform as needed, adhering to best practices for data integrity.
  • Process Improvement: Identify and implement improvements to provisioning workflows to enhance efficiency and user experience. As you gain proficiency, assist with subscription management to contribute to smoother operations.
  • Troubleshooting and Support: Act as the primary point of contact for provisioning-related issues, resolving problems promptly to minimize disruption. Provide ongoing support to users, addressing questions and concerns about account access and functionality.
  • Reporting and Analytics: Generate reports on provisioning activities and user metrics to identify trends and areas for improvement. Analyze data to support decision-making processes related to customer success and account management.
  • Billing Cross training and support during the month end.
  • Other duties as needed

Hybrid Work Set-up: 1 office day in BGC, 4 days work from home per week

What we offer:

  • Hybrid work set up. Work from home 4 days a week
  • Full benefits after 6 months includes medical, dental insurance by Maxicare.
  • Flexible paid time off and sick leaves.
  • Opportunity for growth and advancement.

Skills and Qualifications:

  • 1-3 years of Provisioning experience.
  • Experience and familiarity with Autotask, Crowdstrike, Bitdefender, ServiceNow is a plus.
  • Understanding of Salesforce.
  • Experience in Excel and Zendesk.
  • Accurate data entry. Attention to detail.
  • Experience in analyzing large transactional volumes, preparing trend analysis, and resolving variance issues.
  • Possess excellent interpersonal, verbal and written communication skills with the ability to effectively organize and present information and respond to questions.
  • Able to work effectively in a fast-paced environment, prioritize tasks appropriately, and handle multiple responsibilities at once.
  • Excellent analytical and problem-solving abilities.
  • Knowledge of relevant laws and regulations, such as GDPR.

Exypnox and NinjaOne

Exypnox proudly serves as the local partner of NinjaOne, a SaaS company revolutionizing IT operations. NinjaOne is a leading unified IT management solution that simplifies the way IT teams work. With NinjaOne, MSPs and IT departments can automate, manage, and remediate all their endpoint management tasks within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. NinjaOne supports over 30,000 customers around the world and is consistently ranked #1 for its world-class customer support. NinjaOne has been recognized as the best rated software in its category on G2 and Gartner Digital Markets for the past three plus years.

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