BPO Assistant Quality Manager
15 hours ago
TASQ needs a call center assistant quality manager to work on-site in Alabang. Requirements: '- Process Management - Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal pain areas in client processes and build robust controls around them. - Client Management Relationship - Participate in engagement reviews with clients to provide quality specific performance reports. Analyze customer complaints, conduct root cause analysis take corrective actions. - Process Excellence- Drive Top down and bottoms up ideation to identify improvement opportunities in the account to meet the productivity improvement targets. Analyze the opportunities by demonstrating strong process knowledge, understanding of client business scenario, understanding of constraints in implementation etc. Lead small / medium size projects, perform project management activities. - Professional experience in Leadership in Quality Dept in a shared service or BPO environment. - Excellent interpersonal, communication and analytical skills. - Six Sigma Green Belt, Lean certification and/or ISO is required.
-
BPO Assistant Quality Manager
5 hours ago
Muntinlupa, Philippines TASQ Staffing Solutions Full timeTASQ needs a call center assistant quality manager to work on-site in Alabang. Requirements: '- Process Management - Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal pain areas in client processes and build robust controls around them. - Client Management Relationship - Participate...
-
Assistant Quality Manager
15 hours ago
Muntinlupa, Philippines J-K Network Services Full timeClient Profile: This company offers IT, and Business Consulting. They have been in the industry for almost 45 years. Position: Assistant Quality Manager Company Industry: BPO Company Location: Alabang, Muntinlupa Postal Code: 1781 Salary Offer: Php60,000-Php70,000 Work Schedule: Shifting Schedule Work Set Up: Onsite BENEFITS: ✨Government Mandated Benefits...
-
Quality Assistant Manager
3 days ago
Muntinlupa, Philippines TASQ Staffing Solutions Full timeWork Setup: Alabang (Onsite)Shift: Shifting SchedulesResponsibilities: Financial Assessments and revenue health.Process Management: Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal pain areas in client processes and build robust controls around themProcess Control & Verification:...
-
BPO Quality Analyst
4 weeks ago
Muntinlupa, Philippines IGT Solutions Full timeOverview IGT Solutions Muntinlupa City, National Capital Region, Philippines Job title BPO Quality Analyst IGT Solutions Muntinlupa City, National Capital Region, Philippines Responsibilities Analyzes and tests financial processes and systems, ensures compliance with regulatory standards, validates data accuracy, identifies and resolves issues, and...
-
BPO Quality Assurance Manager
15 hours ago
Muntinlupa, Philippines TASQ Staffing Solutions Full timeTASQ needs a quality assurance manager to work on-site in Alabang. Requirements: *Process Management—Ensure adherence to the quality framework for the existing scope and deploy the framework for any new ramp-ups. identify the internal pain areas in client processes and build robust controls around them· *Process Control & Verification—Deploy and monitor...
-
BPO Quality Assurance Manager
5 hours ago
Muntinlupa, Philippines TASQ Staffing Solutions Full timeTASQ needs a quality assurance manager to work on-site in Alabang. Requirements: *Process Management—Ensure adherence to the quality framework for the existing scope and deploy the framework for any new ramp-ups. identify the internal pain areas in client processes and build robust controls around them· *Process Control & Verification—Deploy and...
-
QA / Quality Manager (BPO)
15 hours ago
Alabang, Muntinlupa, Philippines TASQ Staffing Solutions Full timeWork Setup: On-site in Alabang, Muntinlupa Schedule: Shifting Schedules Requirements: > Bachelor's Degree > At least 3 years of QA managerial or equivalent roles (with a total of 6 years' experience in quality and 8 years' overall experience in BPO or Shared Services set-up > Preferably available to start immediately Job Overview: > Process Management >...
-
Assistant Quality Manager
7 days ago
Muntinlupa, Philippines TASQ Staffing Solutions Full timeWork Setup: Alabang (Onsite) Responsibilities: Process Management: Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. Identify the internal pain areas in client processes and build robust controls around them.Client Management Relationship: Participate in engagement reviews with clients to provide quality...
-
Quality Assistant Manager
3 days ago
Muntinlupa City, Philippines TASQ Staffing Solutions Full timeWork Setup: Alabang (Onsite) Shift: Shifting Schedules Responsibilities: Financial Assessments and revenue health.Process Management: Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal pain areas in client processes and build robust controls around themProcess Control & Verification:...
-
Quality Manager
3 days ago
Muntinlupa, Philippines TASQ Staffing Solutions Full timeWork Setup: Alabang, Onsite, Shifting Schedules Responsibilities: Financial Assessments and revenue health.Process Management: Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal pain areas in client processes and build robust controls around themProcess Control & Verification: Deploy...