Assistant Quality Manager
15 hours ago
Client Profile: This company offers IT, and Business Consulting. They have been in the industry for almost 45 years. Position: Assistant Quality Manager Company Industry: BPO Company Location: Alabang, Muntinlupa Postal Code: 1781 Salary Offer: Php60,000-Php70,000 Work Schedule: Shifting Schedule Work Set Up: Onsite BENEFITS: ✨Government Mandated Benefits ✨ HMO for Employee and 2 Free Dependents (On Day 1) ✨13th Month Pay ✨Sick Leave ✨Vacation Leave Job Requirements: ✨Bachelor’s degree holder ✨With at least 7-8 years BPO experience is an advantage ✨With at least 6 years’ experience in Quality management is a plus ✨With at least 3 years people management experience ✨Can start as soon as possible Job Responsibilities: ✨ Process Management: Ensure strict compliance with the established Quality Framework for all existing processes and implement the same for any new ramp-ups. ✨Client Relationship Management: Participate in client engagement reviews and present quality performance reports to maintain transparency and strengthen partnerships. ✨Process Excellence: Lead both top-down and bottom-up initiatives to identify and implement continuous improvement opportunities. ✨Process Control and Verification: Implement and monitor process verification mechanisms (e.g., transaction monitoring) and establish control measures to maintain process stability and consistent delivery. ✨Client Management: Review and analyze customer complaints, perform root cause analysis, and implement corrective and preventive actions to enhance client satisfaction. Recruitment Process (Online/Face to face) ✨Initial Interview ✨Second Interview ✨Final Interview ✨Job Offer
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Quality Assistant Manager
3 days ago
Muntinlupa, Philippines TASQ Staffing Solutions Full timeWork Setup: Alabang (Onsite)Shift: Shifting SchedulesResponsibilities: Financial Assessments and revenue health.Process Management: Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal pain areas in client processes and build robust controls around themProcess Control & Verification:...
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Assistant Quality Manager
7 days ago
Muntinlupa, Philippines TASQ Staffing Solutions Full timeWork Setup: Alabang (Onsite) Responsibilities: Process Management: Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. Identify the internal pain areas in client processes and build robust controls around them.Client Management Relationship: Participate in engagement reviews with clients to provide quality...
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BPO Assistant Quality Manager
15 hours ago
Muntinlupa, Philippines TASQ Staffing Solutions Full timeTASQ needs a call center assistant quality manager to work on-site in Alabang. Requirements: '- Process Management - Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal pain areas in client processes and build robust controls around them. - Client Management Relationship - Participate...
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BPO Assistant Quality Manager
5 hours ago
Muntinlupa, Philippines TASQ Staffing Solutions Full timeTASQ needs a call center assistant quality manager to work on-site in Alabang. Requirements: '- Process Management - Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal pain areas in client processes and build robust controls around them. - Client Management Relationship - Participate...
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Quality Assurance Assistant Manager
4 days ago
Muntinlupa, Philippines Concepcion Business Services, Inc. Full timeResponsibilities Responsible for team collaboration that able to communicate with different levels of the organization to lead necessary information related to quality assurance concern and action implementation. Maintains and documents quality audit initiative to ensure that all SLA's have high quality. Establishing, implementing, and maintaining the...
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Quality Assistant Manager
3 days ago
Muntinlupa City, Philippines TASQ Staffing Solutions Full timeWork Setup: Alabang (Onsite) Shift: Shifting Schedules Responsibilities: Financial Assessments and revenue health.Process Management: Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal pain areas in client processes and build robust controls around themProcess Control & Verification:...
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Call Center Quality Assurance
3 days ago
Muntinlupa, Philippines TASQ Staffing Solutions Full timeAbout the job: Quality Assurance - Assistant ManagerSchedules: shifting schedules either on midshift or nightshiftKey Responsibilities: Financial assessments and revenue health. Process Management Ensure adherence to the quality framework for the existing scope and deploy the framework for any new ramp-ups. identify the internal pain areas in client...
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Call Center Assistant Quality Manager
4 weeks ago
Muntinlupa, Philippines TASQ Staffing Solutions Full timeAbout the job: Assistant Quality Manager (Alabang) | Onsite Work Setup: Alabang (Onsite) Responsibilities: Process Management: Ensure adherence to the quality framework for the existing scope and deploy the framework for any new ramp-ups. Identify the internal pain areas in the client.processes and build robust controls around them. Client Management...
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Call Center Assistant Quality Manager
3 weeks ago
Muntinlupa, Philippines TASQ Full timeAssistant Quality Manager (Alabang) | Onsite Work Setup: Alabang (Onsite) Responsibilities Process Management: Ensure adherence to the quality framework for the existing scope and deploy the framework for any new ramp-ups. Identify the internal pain areas in the client processes and build robust controls around them. Client Management Relationship:...
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Quality Manager
3 days ago
Muntinlupa, Philippines TASQ Staffing Solutions Full timeWork Setup: Alabang, Onsite, Shifting Schedules Responsibilities: Financial Assessments and revenue health.Process Management: Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal pain areas in client processes and build robust controls around themProcess Control & Verification: Deploy...
