BPO Quality Assurance Manager

4 hours ago

Muntinlupa, Philippines TASQ Staffing Solutions Full time

TASQ needs a quality assurance manager to work on-site in Alabang.

Requirements:
*Process Management—Ensure adherence to the quality framework for the existing scope and deploy the framework for any new ramp-ups. identify the internal pain areas in client processes and build robust controls around them·
*Process Control & Verification—Deploy and monitor process verification methods (transaction monitoring). *Establish control measures in the processes to achieve process stability and consistent delivery. Establish *quality measurement methods and ensure scores are improved.
*Client Management —Participatein engagement reviews with clients to provide quality specific performance reports. Analyze customer complaints, conduct root cause aanalysis, andtake corrective actions.
*Minimum of 6 years' experience/exposure in Quality with at least 8 years of overall experience in BPO or Shared Services set-up
*At least 3 years of people management background. (Supervisory/Managerial support)
*Effective communication skills. Can drive discussions with sea-level executives.

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