Quality Assistant Manager
1 week ago
About the job: Quality Assistant Manager (Alabang) | Onsite Work Setup: Alabang (Onsite) Shift: Shifting Schedules (mid or night shift) Responsibilities: Financial assessments and revenue health.Process Management: Ensure adherence to the quality framework for the existing scope and deploy the framework for any new ramp-ups. identify the internal pain areas in client processes and build robust controls around themProcess Control & Verification: Deploy and monitor process verification methods (transaction monitoring). Establish control measures in the processes to achieve process stability and consistent delivery. Establish quality measurement methods and ensure scores are improved.Client Management Relationship: Participate in engagement reviews with clients to provide quality specific performance reports. Analyze customer complaints, conduct root cause analysis, and take corrective actions.Process Institutionalization: Conduct engagement-specific verification audits to identify gaps with respect to QMS. Raise and follow up on closure of CARsChange Management: Address issues at engagement level while implementing the changes and ensure that changes are being sustained over a period of time Requirements: Bachelor's degree graduate, any field.Professional experience in leadership in the quality department in a shared service or BPO environment.Minimum of 5 to 7 years in the BPO industry and within the quality assurance teamMust have at least 4 years of leadership experienceExcellent interpersonal, communication, and analytical skills.Six Sigma Green Belt, Lean certification, and/or ISO are required.Ability to multitask in a fast-paced environment, and must be willing to work on shifting schedules and be assigned to work onsite in Alabang. Certifications & Competence: Must be a Green Belt Lean Six Sigma Certified.Trained in Black Belt Certification is a plus.ISO 9001 Exposure
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Assistant Quality Manager
2 weeks ago
Muntinlupa, Philippines J-K Network Services Full timeClient Profile: This company offers IT, and Business Consulting. They have been in the industry for almost 45 years. Position: Assistant Quality Manager Company Industry: BPO Company Location: Alabang, Muntinlupa Postal Code: 1781 Salary Offer: Php60,000-Php70,000 Work Schedule: Shifting Schedule Work Set Up: Onsite BENEFITS: ✨Government Mandated Benefits...
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Assistant Quality Manager
6 days ago
Muntinlupa, Philippines J-K Network Services Full timeClient Profile: This company offers IT, and Business Consulting. They have been in the industry for almost 45 years. Position: Assistant Quality Manager Company Industry: BPO Company Location: Alabang, Muntinlupa Postal Code: 1781 Salary Offer: Php60,000-Php70,000 Work Schedule: Shifting Schedule Work Set Up: Onsite BENEFITS: ✨Government Mandated...
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BPO Assistant Quality Manager
2 weeks ago
Muntinlupa, Philippines TASQ Staffing Solutions Full timeTASQ needs a call center assistant quality manager to work on-site in Alabang. Requirements: '- Process Management - Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal pain areas in client processes and build robust controls around them. - Client Management Relationship - Participate...
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BPO Assistant Quality Manager
2 weeks ago
Muntinlupa, Philippines TASQ Staffing Solutions Full timeTASQ needs a call center assistant quality manager to work on-site in Alabang. Requirements: '- Process Management - Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal pain areas in client processes and build robust controls around them. - Client Management Relationship - Participate...
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Quality Assurance Assistant Manager
2 weeks ago
Muntinlupa, Philippines Concepcion Business Services, Inc. Full timeResponsibilities Responsible for team collaboration that able to communicate with different levels of the organization to lead necessary information related to quality assurance concern and action implementation. Maintains and documents quality audit initiative to ensure that all SLA's have high quality. Establishing, implementing, and maintaining the...
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Quality Management Representative
3 weeks ago
Muntinlupa, Philippines FoodSHAP® Full timeQuality Management Representative (Muntinlupa City) Direct message the job poster from FoodSHAP® Managing Director, Food Safety and Hygiene Academy of the Philippines, Inc. About Us Food Safety & Hygiene Academy of the Philippines (FoodSHAP®) is the leading and first educational institution in the Philippines dedicated to developing world‑class Food...
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Senior Quality Assistant
2 weeks ago
Muntinlupa, Philippines J-K Network Services Full timeClient Profile: This company offers IT, and Business Consulting. They have been in the industry for almost 45 years. Position: Senior Quality Associate Company Industry: BPO Company Location: Alabang, Muntinlupa Postal Code: 1781 Salary Offer: Php27,000-Php40,000 Work Schedule: Shifting Schedule Work Set Up: Onsite Job Requirements: ✨Bachelor’s degree...
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Quality Manager
4 days ago
Muntinlupa, Philippines TASQ Staffing Solutions Full timeTASQ needs a service desk quality manager to work on-site in Alabang.Key Requirements: Bachelor's degree graduate, any field. Professional experience in leadership in the quality department in a shared service or BPO environment. 6+ years in the BPO industry with customer service, and tech backgroundMinimum of 6 to 8 years in the BPO industry and within the...
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Quality Assurance Manager
2 weeks ago
Muntinlupa, Philippines J-K Network Services Full timeClient Profile: This company offers IT, and Business Consulting. They have been in the industry for almost 45 years. Position: Quality Assurance Manager Company Industry: BPO Company Location: Alabang, Muntinlupa Postal Code: 1781 Salary Offer: Php80,000-Php100,000 Work Schedule: Shifting Schedule Work Set Up: Onsite BENEFITS: ✨Government Mandated Benefits...
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Quality Assurance Manager
6 days ago
Muntinlupa, Philippines J-K Network Services Full timeClient Profile: This company offers IT, and Business Consulting. They have been in the industry for almost 45 years. Position: Quality Assurance Manager Company Industry: BPO Company Location: Alabang, Muntinlupa Postal Code: 1781 Salary Offer: Php80,000-Php100,000 Work Schedule: Shifting Schedule Work Set Up: Onsite BENEFITS: ✨Government Mandated...
