BPO Quality Assurance Manager
1 week ago
About the job: Quality Manager - Alabang (on-site) TASQ needs a service desk quality manager to work on-site in Alabang.Key Requirements: Bachelor's degree graduate, any field. Professional experience in leadership in the quality department in a shared service or BPO environment. 6+ years in the BPO industry with customer service, and tech backgroundMinimum of 6 to 8 years in the BPO industry and within the quality assurance team 5+ Years in leadership roles, and recent role must be at the manager level already Excellent interpersonal, communication, and analytical skills. Six Sigma Green Belt, Lean certification, and/or ISO are required. Ability to multitask in a fast-paced environment, and must be willing to work on shifting schedules and be assigned to work onsite in Alabang. At least 2 years experience in managing a quality teamStrong understanding of Quality Tools and ability to effectively utilize appropriate toolsStrong Root Cause Analysis skillGood understanding/practice of LEAN or Six Sigma methodologiesStrong communication and client presentation skillsDemonstrates knowledge of industry practices of quality models,standards and assessment frameworks (like MBNQA, ISO, eSCM, COPC )Certifications & Competence: Must be a Green Belt Lean Six Sigma Certified. Trained in Black Belt Certification is a plus. ISO 9001 Exposure Key Responsibilities: Financial assessments and revenue health. Process Management Ensure adherence to the quality framework for the existing scope and deploy the framework for any new ramp-ups. identify the internal pain areas in client processes and build robust controls around them Process Control & Verification Deploy and monitor process verification methods (transaction monitoring). Establish control measures in the processes to achieve process stability and consistent delivery. Establish quality measurement methods and ensure scores are improved. Client Management Relationship Participate in engagement reviews with clients to provide quality-specific performance reports. Analyze customer complaints, conduct root cause analysis, and take corrective actions. Process Institutionalization Conduct engagement-specific verification audits to identify gaps with respect to QMS. Raise and follow up on closure of CARs Change Management Address issues at engagement level while implementing the changes and ensure that changes are being sustained over a period of time Process Excellence Drive top-down and bottoms-up ideation to identify improvement opportunities in the account to meet the productivity improvement targets. Analyze the opportunities by demonstrating strong process knowledge, understanding of the client's business scenario, understanding of constraints in implementation, etc. Lead small/medium-sized projects and perform project management activities. Able to estimate the benefits of transformation projects and present it to Finance/clients for sign-off Metric Management Monitor the SLA performance of the engagements. Conduct analysis to bring out insights. Drive Visualization initiative on the floors Talent management Conduct basic quality trainings to upskill quality and Ops resources. Provide appraisal feedback to direct reports. Ensure employees are engaged and attrition is under control Benchmarking and Best Practice Sharing Deploy best practices from other engagements to achieve benchmark performance and share best practices followed in the engagement at the DC/vertical level. Risk Management
-
BPO Quality Assurance Manager
4 weeks ago
Muntinlupa, Philippines TASQ Staffing Solutions Full timeTASQ needs a quality assurance manager to work on-site in Alabang. Requirements: *Process Management—Ensure adherence to the quality framework for the existing scope and deploy the framework for any new ramp-ups. identify the internal pain areas in client processes and build robust controls around them· *Process Control & Verification—Deploy and...
-
BPO Quality Assurance Manager
4 weeks ago
Muntinlupa, Philippines TASQ Staffing Solutions Full timeTASQ needs a quality assurance manager to work on-site in Alabang. Requirements: *Process Management—Ensure adherence to the quality framework for the existing scope and deploy the framework for any new ramp-ups. identify the internal pain areas in client processes and build robust controls around them· *Process Control & Verification—Deploy and monitor...
-
Quality Assurance Manager
4 weeks ago
Muntinlupa, Philippines J-K Network Services Full timeClient Profile: This company offers IT, and Business Consulting. They have been in the industry for almost 45 years. Position: Quality Assurance Manager Company Industry: BPO Company Location: Alabang, Muntinlupa Postal Code: 1781 Salary Offer: Php80,000-Php100,000 Work Schedule: Shifting Schedule Work Set Up: Onsite BENEFITS: ✨Government Mandated Benefits...
-
Quality Assurance Manager
3 weeks ago
Muntinlupa, Philippines J-K Network Services Full timeClient Profile: This company offers IT, and Business Consulting. They have been in the industry for almost 45 years. Position: Quality Assurance Manager Company Industry: BPO Company Location: Alabang, Muntinlupa Postal Code: 1781 Salary Offer: Php80,000-Php100,000 Work Schedule: Shifting Schedule Work Set Up: Onsite BENEFITS: ✨Government Mandated...
-
BPO Quality Assistant Manager
1 week ago
Muntinlupa, Philippines TASQ Staffing Solutions Full timeAbout the job: Quality Assistant Manager (Alabang) | Onsite Work Setup: Alabang (Onsite) Shift: Shifting Schedules Responsibilities: Financial assessments and revenue health.Process Management: Ensure adherence to the quality framework for the existing scope and deploy the framework for any new ramp-ups. identify the internal pain areas in client processes...
-
BPO Quality Assistant Manager
2 days ago
Muntinlupa, Philippines TASQ Staffing Solutions Full timeAbout the job: Quality Assistant Manager (Alabang) | Onsite Work Setup: Alabang (Onsite) Shift: Shifting Schedules Responsibilities: Financial assessments and revenue health.Process Management: Ensure adherence to the quality framework for the existing scope and deploy the framework for any new ramp-ups. identify the internal pain areas in client processes...
-
Call Center Quality Assurance Manager
6 days ago
Muntinlupa, Philippines TASQ Staffing Solutions Full timeAbout the job: Quality Assurance Manager - AlabangSchedules: shifting schedules either on midshift or nightshiftKey Responsibilities: Financial assessments and revenue health. Process Management Ensure adherence to the quality framework for the existing scope and deploy the framework for any new ramp-ups. identify the internal pain areas in client processes...
-
Call Center Quality Assurance
6 days ago
Muntinlupa, Philippines TASQ Staffing Solutions Full timeAbout the job: Quality Assurance - Assistant ManagerSchedules: shifting schedules either on midshift or nightshiftKey Responsibilities: Financial assessments and revenue health. Process Management Ensure adherence to the quality framework for the existing scope and deploy the framework for any new ramp-ups. identify the internal pain areas in client...
-
Quality Assurance Manager
1 week ago
Muntinlupa, Philippines TASQ Staffing Solutions Full timeWork Setup: Alabang (Onsite) Responsibilities: Process Management: Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal pain areas in client processes and build robust controls around them.Process Control & Verification: Deploy and Monitor process verification methods (Transaction...
-
Quality Assurance Assistant Manager
4 weeks ago
Muntinlupa, Philippines Concepcion Business Services, Inc. Full timeResponsibilities Responsible for team collaboration that able to communicate with different levels of the organization to lead necessary information related to quality assurance concern and action implementation. Maintains and documents quality audit initiative to ensure that all SLA's have high quality. Establishing, implementing, and maintaining the...
