BPO Quality Assurance Manager
15 hours ago
TASQ needs a quality assurance manager to work on-site in Alabang. Requirements: *Process Management—Ensure adherence to the quality framework for the existing scope and deploy the framework for any new ramp-ups. identify the internal pain areas in client processes and build robust controls around them· *Process Control & Verification—Deploy and monitor process verification methods (transaction monitoring). *Establish control measures in the processes to achieve process stability and consistent delivery. Establish *quality measurement methods and ensure scores are improved. *Client Management —Participatein engagement reviews with clients to provide quality specific performance reports. Analyze customer complaints, conduct root cause aanalysis, andtake corrective actions. *Minimum of 6 years' experience/exposure in Quality with at least 8 years of overall experience in BPO or Shared Services set-up *At least 3 years of people management background. (Supervisory/Managerial support) *Effective communication skills. Can drive discussions with sea-level executives.
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BPO Quality Assurance Manager
4 hours ago
Muntinlupa, Philippines TASQ Staffing Solutions Full timeTASQ needs a quality assurance manager to work on-site in Alabang. Requirements: *Process Management—Ensure adherence to the quality framework for the existing scope and deploy the framework for any new ramp-ups. identify the internal pain areas in client processes and build robust controls around them· *Process Control & Verification—Deploy and...
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Quality Assurance Manager
15 hours ago
Muntinlupa, Philippines J-K Network Services Full timeClient Profile: This company offers IT, and Business Consulting. They have been in the industry for almost 45 years. Position: Quality Assurance Manager Company Industry: BPO Company Location: Alabang, Muntinlupa Postal Code: 1781 Salary Offer: Php80,000-Php100,000 Work Schedule: Shifting Schedule Work Set Up: Onsite BENEFITS: ✨Government Mandated Benefits...
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Quality Assurance Associate
2 weeks ago
Muntinlupa, Philippines J-K Network Services Full timeOverview Client Profile: A leading Indian multinational BPO company that provide services in Information technology and business consulting for over 44 years in the industry. Position: Quality Assurance Associate Industry: BPO Company Location: Alabang, Muntinlupa Schedule: Shifting Schedule Work Set up: Work on site Benefits Government mandated Benefits HMO...
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BPO Quality Analyst
4 weeks ago
Muntinlupa, Philippines IGT Solutions Full timeOverview IGT Solutions Muntinlupa City, National Capital Region, Philippines Job title BPO Quality Analyst IGT Solutions Muntinlupa City, National Capital Region, Philippines Responsibilities Analyzes and tests financial processes and systems, ensures compliance with regulatory standards, validates data accuracy, identifies and resolves issues, and...
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Call Center Quality Assurance Manager
3 days ago
Muntinlupa, Philippines TASQ Staffing Solutions Full timeAbout the job: Quality Assurance Manager - AlabangSchedules: shifting schedules either on midshift or nightshiftKey Responsibilities: Financial assessments and revenue health. Process Management Ensure adherence to the quality framework for the existing scope and deploy the framework for any new ramp-ups. identify the internal pain areas in client processes...
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Call Center Quality Assurance
3 days ago
Muntinlupa, Philippines TASQ Staffing Solutions Full timeAbout the job: Quality Assurance - Assistant ManagerSchedules: shifting schedules either on midshift or nightshiftKey Responsibilities: Financial assessments and revenue health. Process Management Ensure adherence to the quality framework for the existing scope and deploy the framework for any new ramp-ups. identify the internal pain areas in client...
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Quality Assurance Manager
7 days ago
Muntinlupa, Philippines TASQ Staffing Solutions Full timeWork Setup: Alabang (Onsite) Responsibilities: Process Management: Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal pain areas in client processes and build robust controls around them.Process Control & Verification: Deploy and Monitor process verification methods (Transaction...
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Call Center Quality Assurance Manager
4 weeks ago
Muntinlupa, Philippines TASQ Staffing Solutions Full timeAbout the job: Quality Assurance Manager (Alabang) | Onsite Work Setup: Alabang (Onsite) Responsibilities: Process Management: Ensure adherence to the quality framework for the existing scope and deploy the framework for any new ramp-ups. Identify the internal pain areas in client processes and build robust controls around them. Process Control &...
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Quality Manager
3 days ago
Muntinlupa, Philippines TASQ Staffing Solutions Full timeWork Setup: Alabang, Onsite, Shifting Schedules Responsibilities: Financial Assessments and revenue health.Process Management: Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal pain areas in client processes and build robust controls around themProcess Control & Verification: Deploy...
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Quality Assurance Assistant Manager
4 days ago
Muntinlupa, Philippines Concepcion Business Services, Inc. Full timeResponsibilities Responsible for team collaboration that able to communicate with different levels of the organization to lead necessary information related to quality assurance concern and action implementation. Maintains and documents quality audit initiative to ensure that all SLA's have high quality. Establishing, implementing, and maintaining the...