Assistant Quality Manager

4 weeks ago

Muntinlupa, Philippines J-K Network Services Full time

Client Profile: This company offers IT, and Business Consulting. They have been in the industry for almost 45 years.

Position: Assistant Quality Manager
Company Industry: BPO Company
Location: Alabang, Muntinlupa
Postal Code: 1781
Salary Offer: Php60,000-Php70,000
Work Schedule: Shifting Schedule
Work Set Up: Onsite

BENEFITS:
✨Government Mandated Benefits
✨ HMO for Employee and 2 Free Dependents (On Day 1)
✨13th Month Pay
✨Sick Leave
✨Vacation Leave

Job Requirements:
✨Bachelor’s degree holder
✨With at least 7-8 years BPO experience is an advantage
✨With at least 6 years’ experience in Quality management is a plus
✨With at least 3 years people management experience
✨Can start as soon as possible

Job Responsibilities:
✨ Process Management: Ensure strict compliance with the established Quality Framework for all existing processes and implement the same for any new ramp-ups.
✨Client Relationship Management: Participate in client engagement reviews and present quality performance reports to maintain transparency and strengthen partnerships.
✨Process Excellence: Lead both top-down and bottom-up initiatives to identify and implement continuous improvement opportunities.
✨Process Control and Verification: Implement and monitor process verification mechanisms (e.g., transaction monitoring) and establish control measures to maintain process stability and consistent delivery.
✨Client Management: Review and analyze customer complaints, perform root cause analysis, and implement corrective and preventive actions to enhance client satisfaction.

Recruitment Process (Online/Face to face)
✨Initial Interview
✨Second Interview
✨Final Interview
✨Job Offer

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