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Workday Specialist

4 weeks ago

Quezon City, Philippines Manulife Insurance Malaysia Full time
Experience Solutions Specialist

Nous sommes un fournisseur de services financiers qui s’emploie à faciliter les décisions de nos clients et de nos collègues partout dans le monde et à les aider à vivre mieux. De nos initiatives environnementales à nos investissements dans la collectivité, nous montrons la voie en nous appuyant sur des valeurs, et ce, dans l’ensemble de nos activités. Pour nous aider à nous démarquer, nous vous aidons à progresser, parce que lorsque nos collègues sont en santé, respectés et vraiment valorisés, nous nous épanouissons tous. Découvrez comment vous pouvez faire progresser votre carrière, avoir une influence et susciter un réel changement avec notre équipe gagnante dès aujourd’hui.

Semaine de travail comprimée

Hybride

Description d’emploi

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

  • Competitive Salary packages and performance bonuses
  • Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)
  • Retirement savings benefit
  • Rewarding culture that values wellness and well-being
  • Performance Bonus
  • Global network of industry experts
  • Extensive training resources

Job Description:

We are looking for an Experience Solutions Specialist within the Global HR Employee Experience Team at MBPS. In this role, you are expected to look for ways to innovate and improve the Employee Experience, promoting and advocating for our technology. Identify problems or risks and develop forward thinking solutions that you can authoritatively explain back to the clients’ using visuals and language they can understand.

Key Responsibilities:

  • Support and deliver high volume, time-sensitive Tier II HR case from our clients in alignment with our SLAs
  • Partner with key stakeholders to deliver on cyclical activities (Vendor Releases, Audits, etc), supporting improvements and problem solving related to the processes
  • Serve as a subject matter expert, supporting the maintenance, audit, and security within our HR technology (including mass loads, cyclical audits, data integrity activities, security access, escalated transaction support, etc.). Act as technical support to troubleshoot escalated technical issues; diagnose errors and integration failures across various HR systems
  • Perform and understand content of global audits, and recommend new audits required, where applicable to maximize data integrity and provide recommendations
  • Identify trends and provide recommendations in support of simplifying and improving processes and procedures to improve effectiveness and enhance service provided to customers and drive data accuracy and global compliance.
  • Balance multiple concurrent projects that require inputs from cross-functional stakeholders while managing expectations and impact on end users. May serve as point-of-contact for escalated, time-sensitive concerns

Qualifications:

  • Bachelor’s degree in human resources, Management Information System, or equivalent work experience
  • 3 + years of Workday system administration experience or similar HRIS system
  • Experience with Salesforce, Edcast or Cornerstone is an asset
  • Experience with a large global organization and able to work under tight timelines and prioritize work effectively to deliver successfully
  • Proficient in MS Office suite including Excel, PowerPoint, Word
  • Demonstrated experience handling highly sensitive and confidential information with discretion and professionalism within data privacy standards
  • Workday Security Administration experience is an asset
  • Experience with JIRA or use and configuration of Salesforce for Case Management or similar applications is an asset
  • Experience working in agile environment is an asset
  • Amenability and readiness to work onsite and from home anytime (dependent on business need and/or current external environment/situation)

Minimum Skills to Hire/Must Haves:

  • Excellent customer service, communication, and relationship-building skills, including assessing needs, building rapport, and managing expectations through open and frequent communication
  • Strong technical acumen, logic, judgment, and decision-making
  • Proven demonstration of initiative and desire to build skills in new areas
  • Solid understanding of data - how to obtain, how to interpret, how to use for analysis, and to help drive decisions
  • Self-starter and works independently most of the time
  • Strong attention to detail and time management skills
  • Exemplify ethics and uphold all data privacy and compliance policies

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

À propos de Manuvie et de John Hancock

La Société Financière Manuvie, groupe mondial et chef de file des services financiers, vise à aider les gens à prendre plus facilement des décisions et à vivre mieux. Son siège social mondial se trouve à Toronto, au Canada. Elle exerce ses activités sous le nom de Manuvie en Asie, au Canada et en Europe, et principalement sous le nom de John Hancock aux États-Unis. Elle propose des conseils financiers ainsi que des solutions d’assurance et de gestion de patrimoine et d’actifs à des particuliers, à des groupes et à des institutions. À la fin de 2022, elle comptait plus de 40 000 employés, plus de 116 000 agents et des milliers de partenaires de distribution au service de plus de 34 millions de clients.

Manuvie est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi

À Manuvie/John Hancock, nous embrassons notre diversité. Nous nous efforçons d’attirer, de perfectionner et de maintenir un effectif qui est aussi varié que nos clients, et de favoriser la création d’un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun.

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