WFM Manager | Night Shift | Hybrid | Pasay
5 days ago
About the job WFM Manager | Night Shift | Hybrid | Pasay Job Description Responsible for Workforce Management & Service Delivery to Internal & External Customers Manages a WFM team for 3 to 5 clients, leading and mentoring the team to support Operations Directly manages WFM processes, Client KPIs, and financial performance in a multi-site, multi-platform environment Serves as a checkpoint and reviewer of WFM processes, practices, and output Takes ownership, engages with the Operations team, and drives improvements/resolutions by developing plans, processes, recommending solutions/strategies, and ensuring execution Ensures efficient levels of staffing and occupancy, optimizing resources to maximize service levels, seat utilization, and maintaining financial rigor Develops processes, scorecards, and performance plans for effective team management Responsibilities Strong sense of personal stake and urgency in day-to-day management Ability to forge positive, objective relationships with Operations and Support teams Adaptability, thriving, and multitasking in a demanding workplace while managing conflicting and shifting priorities Ability to foresee, dissect, and fix problems using a data-driven approach and common sense Appetite for challenges, including driving projects, improvement opportunities, and maturity models Effectiveness in presenting to and persuading different levels in the organization Experience in creating compelling analysis and reports for clients and internal reviews Skilled in Staff Planning, Reporting, and proficient with spreadsheets Hands-on Scheduling experience in Blue Pumpkin or Aspect eWFM is a strong advantage Must demonstrate a thorough, swift, and decisive approach to problem-solving Must be diplomatic, resilient, positive, and enterprising in resolving conflicts and disagreements Proficiency in basic arithmetic, statistical concepts, and strong logical ability desired Must be tactically involved and hands-on where needed Ability to motivate, retain, and attract talent Flexible with extending shifts when needed Qualifications 6 years of experience in Workforce Management in a multi-site, multi-client BPO environment #J-18808-Ljbffr
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WFM Assistant Manager
4 weeks ago
Pasay, Philippines TASQ Staffing Solutions Full timeTASQ is looking for a WFM assistant manager to work in Pasay in a hybrid setup. Responsibilities Essential Duties & Responsibilities · Lead a team of WFM analysts. · Generate long-range and short-term forecasts at intervals, daily and weekly. · Create, update, and maintain staffing models & resource plans; publish weekly updates. · Create accurate...
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WFM Assistant Manager
4 weeks ago
Pasay, Philippines TASQ Staffing Solutions Full timeTASQ is looking for a WFM assistant manager to work in Pasay in a hybrid setup. Responsibilities Essential Duties & Responsibilities · Lead a team of WFM analysts. · Generate long-range and short-term forecasts at intervals, daily and weekly. · Create, update, and maintain staffing models & resource plans; publish weekly updates. · Create accurate...
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WFM / Workforce Team Lead (Hybrid)
4 weeks ago
Pasay, Philippines TASQ Staffing Solutions Full timeJob Title: Assistant Manager, Workforce/Team Lead, WFM Work setup: Hybrid setup in MOA, Pasay Shift Schedule : Night shift/shifting Qualifications: At least 2 years completed in college 2 to 3 years Assistant Manager/Lead Assistant Manager in WFM with 5 years total BPO experience Knowledgeable of Erlang/OCC tools Preferably with an Insurance campaign...
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WFM / Workforce Team Lead (Hybrid)
3 days ago
Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱200,000 - ₱300,000 per yearJob Title: Assistant Manager, Workforce/Team Lead, WFMWork setup: Hybrid setup in MOA, PasayShift Schedule: Night shift/shiftingQualifications:At least 2 years completed in college2 to 3 years Assistant Manager/Lead Assistant Manager in WFM with 5 years total BPO experienceKnowledgeable of Erlang/OCC toolsPreferably with an Insurance campaign...
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WFM / Workforce Team Lead (Hybrid)
4 weeks ago
Pasay, Philippines TASQ Staffing Solutions Full timeJob Title: Assistant Manager, Workforce/Team Lead, WFMWork setup: Hybrid setup in MOA, Pasay Shift Schedule: Night shift/shifting Qualifications: At least 2 years completed in college2 to 3 years Assistant Manager/Lead Assistant Manager in WFM with 5 years total BPO experienceKnowledgeable of Erlang/OCC toolsPreferably with an Insurance campaign...
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WFM Assistant Manager
3 days ago
Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱864,000 - ₱1,744,000 per yearTASQ is looking for a WFM assistant manager to work in Pasay in a hybrid setup.ResponsibilitiesEssential Duties & Responsibilities· Lead a team of WFM analysts.· Generate long-range and short-term forecasts at intervals, daily and weekly.· Create, update, and maintain staffing models & resource plans; publish weekly updates.· Create accurate schedules...
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WFM / Workforce Manager (MOA, Pasay)
3 weeks ago
Pasay, Philippines TASQ Staffing Solutions Full timeWork Setup: On-site in MOA, Pasay Shift Schedule: 5 am - 4 pm (AU Shift), can change depending on the business need Required Skills/Experience: • Bachelor's Degree or at least 2 years in college completed (no back subjects) • At least 3 years as a Workforce Manager or equivalent in the BPO industry • Solid background in WFM functions, e.g.,...
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BPO Workforce Manager
3 weeks ago
Pasay, Philippines TASQ Staffing Solutions Full timeAbout the job: Workforce Manager (MOA Pasay) | Onsite Work Setup: 100% Onsite Work Location: MOA Pasay Work Schedule: M-F, 5am-4pm—can change depending on the business need (AU Program) Responsibilities: Generates month-wise, day-wise, and interval-wise forecast incorporating historical trends and other factors such as special events, seasonality,...
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Pasay, Philippines TASQ Staffing Solutions Full timeJob Openings Workforce Manager | Day Shift | Onsite | Pasay City About the job Workforce Manager | Day Shift | Onsite | Pasay City Work Setup: 100% OnsiteWork Location: MOA PasayWork Schedule: M-F, 5am-4pm - can change depending on the business need (AU Program) Responsibilities: Generates month-wise, day-wise and interval-wise forecast incorporating...
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Senior Accountant
4 weeks ago
Pasay, Philippines Infinit-O Full timeSenior Accountant (Night Shift | Hybrid setup) Infinit-O Pasay, National Capital Region, Philippines Job Description: The Senior Accountant will play a key role in the Finance team, supporting various accounting functions to ensure accurate financial reporting and compliance. You will assist with month‑end close, account reconciliations, accounts payable,...
