Senior ServiceNow Solutions Designer

Our brand, Lennor Metier Consulting, a DOLE-licensed headhunting and recruitment agency in the Philippines, is proud to partner with a leading, multinational global producer of essential minerals in their search for a Senior ServiceNow Solutions Designer based in Makati .

Salary Range : Open Salary

Work Setup : Hybrid - 3 Days Onsite, 2 Days WFH

Shift Schedule : Day Shift

Location : Makati City

We’re looking for a Senior ServiceNow Solutions Designer to design and deliver innovative, cost-efficient, and customer-focused solutions on the ServiceNow platform. You’ll work with internal teams and external partners to ensure solutions support the company’s digital transformation goals.

• Design & Architecture: Create scalable and reliable ServiceNow solutions following best practices and company standards.
• Stakeholder Collaboration: Gather requirements from business and technical teams and translate them into workable solutions.
• Technical Oversight: Guide development teams, review technical designs, define processes, and perform peer reviews.
• Implementation Management: Oversee project delivery to ensure solutions are on time, within budget, and meet quality standards.
• Integration: Design and manage integrations between ServiceNow and other enterprise systems, including MID Server management.
• Continuous Improvement: Identify ways to enhance processes, improve systems, and introduce new features.
• Compliance & Security: Ensure all solutions follow security policies and regulatory requirements.
• Documentation: Maintain clear documentation and provide progress reports.
• Vendor Management: Work with third-party vendors, manage statements of work, and oversee billing.
• Customer Satisfaction: Deliver solutions that meet or exceed expectations and resolve escalated issues quickly.
• Budget Awareness: Support budgeting and cost management to ensure solutions are financially viable.
• Collaboration: Work closely with other solution design teams to deliver end-to-end solutions.
• Risk Management: Identify risks or issues and take action to reduce them.
• Team Support: Mentor and coach specialists within your area of expertise and promote collaboration and innovation.
• Industry Awareness: Stay updated on the latest ServiceNow trends and best practices.

• Must have a bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
• At least 6 years’ experience with ServiceNow tools and solutions design is required.
• At least one certification from ServiceNow (NOW Learning).
• Should have prior experience working in digital transformation environments.
• Deep knowledge of key ServiceNow modules such as Strategic Portfolio Management (SPM), IT Service Management (ITSM), custom application, and integrations .
• Familiarity with MDB, Common Service Data Model (CSDM), and IT Operations Management (ITOM) .
• Understanding of ServiceNow Performance Analytics and Reporting.
• Proven ability to design complex solutions that meet business and technical needs.
• Experience leading projects and working with multicultural teams.
• Strong integration skills, including MID Server usage.
• Technical understanding of JavaScript, HTML, CSS (to review code and assess complexity).
• Knowledge of Agile and DevOps practices.
• Excellent problem-solving, analytical, and troubleshooting skills.

• Guaranteed 14th month pay
• HMO
• Insurance
• Rice Subsidy
• Merit Increases
• Vacation Leaves
• Sick Leaves
• Emergency leaves
• Bereavement Leaves
• Bereavement Assistance
• Christmas Bonuses

Ready to take the next step in your career? Submit your application now

We kindly request your patience as we receive a significant number of applications. Rest assured that our team will update your application's status soon. In the meantime, we encourage you to follow our LinkedIn page to stay informed about future opportunities and company updates.