Senior ServiceNow Technical Engineer

Senior ServiceNow Technical Engineer

Fujitsu Makati, National Capital Region, Philippines

Overview

We are looking for a Senior ServiceNow Technical Consultant / Engineer who can design and deliver enterprise-grade ServiceNow solutions. You will be hands-on in architecture, configuration, development, and integrations across the platform. This is a technical role requiring strong expertise in ServiceNow engineering—not just functional consulting.

This role is based in the Philippines with a hybrid setup, allowing you to collaborate globally while enjoying flexibility and work-life balance.

What You’ll Do

• Solution Engineering: Design, configure, and build high-quality ServiceNow solutions aligned to best practices and client needs.
• Custom Development: Develop complex workflows, custom applications, and integrations (REST/SOAP APIs, MID Server, email, web services).
• Platform Expertise: Stay ahead of ServiceNow upgrades, new features, and roadmap to advise clients on modernization and innovation.
• Technical Leadership: Lead technical workshops, guide delivery teams, and ensure architectural integrity across multiple ServiceNow modules.
• Client Engagement: Translate technical requirements into scalable solutions, while managing expectations with senior stakeholders.
• Coaching & Mentoring: Support junior engineers, contribute to capability building, and drive technical excellence within the practice.

What You Bring

Must-Have Qualifications:

• Bachelor’s degree in Computer Science, IT, or related technical field.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist (ITSM + at least one of HRSD, CSM, ITOM, or ITBM).
• Proven track record in ServiceNow development & solution delivery across multiple product lines.
• Experience with integration frameworks (REST, SOAP, JDBC, LDAP, SSO, OAuth, MID Server).
• Strong understanding of ITIL processes and enterprise ITSM.

Nice to Have:

• ServiceNow Suite certifications (e.g., ITSM Pro, HRSD, CSM, ITOM).
• ITIL v4 Foundation or Practitioner.
• Experience with ServiceNow licensing and subscription models.
• 5+ years in ServiceNow project delivery.
• Familiarity with DevOps practices (Git, Jenkins, automated testing, CI/CD for ServiceNow).

Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

• We put people first. We believe in the power of diversity to drive innovation and our AWEI Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
• We offer tailored career paths across our global organization to support your professional and personal growth.
• Our customers trust us. We have an excellent reputation across the region and globally.
• Best in-class reward and recognition programs flexible work, volunteering leave, and more.
• We live our values of aspiration, trust, and empathy, all day, every day.

Commitment to Diversity, Equity and Inclusion

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.

If you don\'t tick every box in this job description, please don\'t rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email

Search Firm Representatives PLEASE READ

Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology, Consulting, and Engineering
• Industries IT Services and IT Consulting

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